Freelancer profile translated to English.
Back to original languageAbout Elodie Kanto
French
Native or bilingual
English
Conversational
German
Basic
Remote only
Primarily works remotely
Experience
- Société de téléenquêteTeam LeadFebruary 2024 - Today (2 years and 4 months)Management of a team of 50 people, training of new joiners, performance monitoring and continuous improvement of results.
- Centre de Contact Orange FranceQuality CoordinatorJuly 2022 - August 2023 (1 year and 1 month)KONECTA, CO, ColombiaSteering quality results for the platform, facilitating calibration sessions between coaches, analyzing indicators and implementing action plans to improve customer satisfaction.
- Centre de Contact Orange FranceQuality CoachOctober 2019 - June 2022 (2 years and 8 months)KONECTA, CO, ColombiaSupport and training for advisors, identification of areas for improvement, individual and group coaching sessions.
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Education
- Coaching and management training2019Formation en coaching et management
- Receptionist trainingLOUVRE ANTANANARIVO2016formation en hôtesse d'accueil
Categories
- Other