Freelancer profile translated to English.

Description

Behind HelloBackup, it's me, Élodie, a freelance Office Manager based in Bordeaux, with a rich and resolutely atypical background!

After exploring and managing a multitude of roles, from administration to customer relations, including process optimization and associative event management, I have acquired a powerful wealth of experience. Including 5 years in a training center with solid expertise in financing (CPF, OPCO, France Travail, Transition Pro) and managing the learner's journey from A to Z.

These transversal skills are today the backbone of HelloBackup.

My mission is simple: to put this expertise at the service of entrepreneurs, artisans, and freelancers who want to regain control of their organization without getting lost in complexity.

HelloBackup goes far beyond a simple administrative assistance service: I am your management partner and your tailor-made assistant, here to optimize your organization, save you precious time, and enhance your professional image.

With my expertise in project management, process structuring, digital tools, and customer relations, I will help you to:

- Secure your cash flow by chasing invoices and monitoring your administration.

- Avoid errors and complications by setting up your financing files and ensuring their compliance.

- Ensure smooth and responsive multi-channel customer support.

- Organize and coordinate professional events without stress.

- Optimize your processes for more clarity and efficiency.

- Enhance your business and image through visual materials and content (LinkedIn, social media, Google My Business).

HelloBackup is the solution that allows you to delegate with confidence, with a personalized approach and expertise tailored to your needs.

Contact me for a 20-minute chat and let's discuss how HelloBackup can become your stress-free management solution.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

HelloBackup
Office Manager
January 2026 - Today (7 months)
Bordeaux, France
HelloBackup: Your comprehensive management partner. I, Élodie, lighten your mental load professionally and personally, so you can focus on what matters most.

1. Finances, Invoicing & Compliance: I ensure the financial health and compliance of your business
✔Securing Payments: Chasing unpaid invoices, setting up payment plans, and recovering due amounts ("going after the money that's out there").
✔Financing: Support for setting up financing files (OPCO, CPF) and assistance with training invoicing.

2. Organization, HR & Logistics: I structure your business for growth and manage your operations and support functions
✔Structuring & HR: Creating clear processes, monitoring key indicators, supporting projects (specifications, follow-up), and administrative management of personnel.
✔Key Files: Management and compilation of documents for administrative files.
✔Logistics: Calendar management, supplier research, event coordination, travel, and moves.

3. Visibility & Customer Relations: I help build a solid online presence and foster customer loyalty
✔Online Identity: Consistency audit, link verification, profile optimization.
✔Customer Relations: Setting up a CRM, creating newsletters, managing multi-channel support and complaints.

4. Customer Support & Daily Operations: I handle routine transactions and customer follow-up:
✔Daily Management: Monitoring and updating client files, processing transactions and routine operations.
✔CRM: Multi-channel support assistance, complaint management, and knowledge base creation.

5. Personal Assistance: I take care of your tasks for true peace of mind
✔Management of personal administrative files (retirement, insurance).
✔Travel organization and gift management.
Invoicing Online Presence Customer Service Administrative Assistance OPCO
YouSchool
Technical Support & Customer Service Manager
EDUCATION AND E-LEARNING
July 2023 - September 2025 (2 years and 2 months)
Bordeaux, France
My main responsibilities included ensuring the continuity and efficiency of technical support for teams and clients, managing the complete lifecycle of incidents, and actively participating in process improvement.

Assistance and Support Management (Levels 1 & 2):
- Handling and analyzing incident reports via "Freshdesk", email, and phone.
- Diagnosing problems (technical or usage-related) and resolving Level 1 and 2 issues.
- Coordinating with relevant departments for the follow-up of complex incidents and validation of solutions.

Continuous Process Improvement:
- Identifying recurring issues to propose "operational improvements".
- Drafting "specifications" and overseeing the development of new features or tools (e.g., on Diabolocom).
- Conducting "validation tests" to ensure compliance with specifications.
Data Analysis and Reporting:
- Creating dashboards and KPIs on Diabolocom for performance analysis.
- Preparing and integrating data (CSV files) to optimize existing tools.

Training and Documentation:
- Creating and delivering training materials for onboarding new employees.
- Documenting internal procedures to capitalize on knowledge and facilitate tool adoption.
Diabolocom Incident Management Specifications Freshdesk Project Management
YouSchool
Head of Financing Department
EDUCATION AND E-LEARNING
May 2020 - July 2023 (3 years and 2 months)
Cenon, France
I managed the complete lifecycle of the financing department, from initial development to team management, focusing on process optimization and operational performance.

Activity and Partnership Management:
- Assisting learners in setting up their financing files (CPF, OPCO, France Travail, etc.).
- Strategic monitoring of available financing and market trends to optimize the positioning of our training programs.
- Updating training materials and internal procedures according to regulatory and technical changes.

Team Management and Performance:
- Supervising and training a team of 4 agents, providing daily support and operational reinforcement.
- Monitoring the quality of data entry and processing to ensure service efficiency.
- Creating and tracking regular reports to analyze team and process performance.

Tool and Process Optimization:
- Participating in tool evolution and task automation via Diabolocom and the internal CRM.
- Conducting user tests on new features and reporting Level 1 technical anomalies.
- Implementing a learner follow-up process to strengthen their engagement.
OPCO Financing EDOF CPF KPI