About Elodie
French
Native or bilingual
Experience
- ENGIE (Capdune)Customer Service RepresentativeSeptember 2025 - February 2026 (5 months)Coudekerque-Branche, FranceReception and management of incoming callsAnalysis and processing of customer requestsPersonalized support and adviceSales of adapted services and offersAdministrative management of files and follow-up of requestsCompliance with procedures and quality of service
- La Fée MaraboutéeStore ManagerRETAIL (LARGE RETAILERS)February 2023 - October 2024 (1 year and 8 months)Lille, FranceWelcome and support of a diverse clienteleManagement of sensitive situations and complaintsPlanning organization and activity coordinationTeam management and training of new employeesAdministrative follow-up and daily store managementParticipation in accounting and administrative monitoring
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Education
- Bac +2 RNCP – Human Resources Manager / HR AssistantIFOCOP2026Bac +2 RNCP – Gestionnaire des Ressources Humaines / Assistante RH
- Commerce BaccalaureateLycée Sonia Delaunay2010Bac Commerce
Certifications
- Human Resources ManagerIFOCOP2026