About El Mehdi
French
Native or bilingual
English
Fluent
Experience
- ENGIE BU France BtoC
On Malt
Project Manager for DCP Customer JourneysENERGY AND UTILITIESJanuary 2024 - December 2025 (1 year and 11 months)Paris, FranceAs part of this project, I supported the Professional Clients Department on a cross-functional scope, covering both the operational functioning of the customer journeys (RUN), EPIC steering, and the launch of new services.I managed complete CRM projects (EPICs) from the design phase to operational implementation, ensuring adherence to deadlines, quality objectives, and alignment with the department's business priorities.For the RUN and cross-functional evolution scope, I was responsible for:- Daily management of the operational functioning of CRM customer journeys,- Supervision and resolution of incidents in conjunction with support and IT teams,- Monitoring of performance indicators per journey (journeys launched/abandoned, asynchronous processing, etc.),- Analysis and prioritization of corrective and evolutionary requests,- Continuous improvement of customer journeys to optimize satisfaction and loyalty,- Validation of User Stories and management of development, testing, and production phases,- As well as change management for advisors to ensure adoption of evolutions.I also contributed to the launch of several new services, from scoping to field deployment for advisors, including support for scoping, risk mapping, and the establishment of governance bodies.Finally, I set up and managed a prioritization unit for MCO evolutions, structuring an agile organization between business and IT teams. Throughout the mission, I became a reference for agile and organizational matters, facilitating decision-making, prioritization, and smooth communication.This mission helped to secure critical customer journeys, launch new value-added services, and sustainably improve operational performance and customer experience. - RTEOperational Support for Projects in the Asset Management Department (DAM) -CNER-ENERGY AND UTILITIESOctober 2023 - Today (2 years and 7 months)Departmental Organization Scope• Development of the department's activity plan for 2024• Support in implementing a new departmental organization➢ Risk Analysis Scope for Asset Management• Support for scoping and conducting a risk map for asset management• Establishment of governance bodies and support for committee animation➢ Technical Policy Application Plan (PAPT) Tool Scope• Development of business requirements• Support in preparing the project launch decision (Project GO)• Facilitation and synthesis of business workshops to refine project scope and lotting
- EnedisSupport for Departmental SteeringENERGY AND UTILITIESSeptember 2021 - October 2023 (2 years and 1 month)Paris, France➢ Support for Project Managers• Tracking actions, deliverables, and risks for various projects• Preparation of operational and steering committees• Development and consolidation of schedules• Support in drafting commitment documents• Assistance to project managers for budget-related matters (PMT, consumed, etc.)➢ Budget Scope: Budget Monitoring Manager• Organization, preparation, execution, and monitoring of budget reviews (OPEX & CAPEX): annual budget, exit point, etc.• Monitoring of consumed resources for various service and labor projects• Development and consolidation of the "Medium-Term Plan" (OPEX, CAPEX, labor)• Participation in departmental and group committees to present budget items• Steering of the "continuous improvement of budget processes" initiative• Support to project managers for budget-related matters• Securing the department's financial health through organized sessions with business units, project managers, and cost control.➢ Reporting Scope (Power BI): Departmental Global Reporting Manager• Development of a reporting tool for project monitoring within the department• Consolidation and distribution of weekly and monthly reports (successes, highlights, alerts) to the IT Steering Committee• Maintenance and evolution of the automated reporting tool➢ Operational Steering Scope• Operational steering of the department (tracking actions, deliverables, risks for various projects)• Organization and preparation of departmental events (periodic meetings, exceptional events, plenary sessions, etc.)• Document management and capitalization (GED) for the department• Development of departmental communications (Newsletter, etc.)• Support in the creation and exploitation of the quality of work life barometer➢ Strategic Steering Scope• Support in defining a new departmental organization• Deployment and change management support➢ Electric Mobility Portfolio Scope• Occasional support for steering the Electric Mobility portfolio• Organization and preparation of various steering committees (Operational Committee, Steering Committee, etc.)
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Education
- Project ManagementCentraleSupélecManagement de projet
- Engineering Degree, Systems EngineerEcole d'ingénieurs Denis-DiderotDiplôme d'ingénieur, Ingénieur Système