Description

I help growing companies build organized People Operations and clear internal workflows. I specialize in bridging the gap between your hiring plan and daily execution, making sure your team has the structure they need to work efficiently without burning out.

Instead of giving you high-level advice, I embed myself in your team to set up the actual systems and playbooks.

How I work and what I deliver:

People Operations & Capacity Planning: I audit your team's real capacity, map out resource allocation, and align your staffing levels with upcoming project demands.

Structured Onboarding & Documentation: I build clear onboarding paths and team wikis in Confluence (or other tools that you use). This ensures new hires get up to speed quickly with self-serve guides, reducing constant hand-holding.
Tool Migrations & Setup: I manage the setup and rollout of tools like Jira, Confluence, Linear, Everhour or similar, ensuring the team actually adopts them and uses them correctly to track time and tasks.

Asynchronous Workflows: I set up clear communication rules and progress-tracking frameworks. This reduces back-to-back status calls and lets team members update their progress asynchronously.

Let's connect!

If your specific operational headache isn't listed here, feel free to reach out and ask anyway. These are just my main focus areas, but my toolkit is broad and I'm always happy to see if I can help you solve a unique team challenge.

If you are looking for a practical partner who builds organized systems to make your HR and operations run smoothly—let's chat!

Languages

Russian
Native or bilingual
English
Native or bilingual
Serbian
Conversational

Workplace preferences

Can work on-site

Belgrade (up to 50km)

Intento
Customer Implementation Team Lead
DIGITAL AND IT
January 2024 - January 2026 (2 years)
Belgrade, Serbia
Team Leadership & Workflow Mapping: Managed a team of PMs; led a cross-functional migration for a 20+ person department; mapped internal workflows to increase operational capacity and establish clear performance tracking.
Resource Tracking & Cost Visibility: Built data-driven cost models for leadership, combining engineering data with vendor fees to provide full visibility into operational costs and resource utilization per project.
Stakeholder Management & Escalation: Owned delivery for premier enterprise accounts while tracking project risks, dependencies, and blockers to resolve critical timeline delays as a senior escalation point.
Strategic Cross-Functional Initiatives: Served as the end-to-end Project Manager for the company's flagship annual State of Translation Automation benchmark report; built execution plans, project roadmaps, and timelines toalign cross-border engineering and marketing teams.
People Operations Resource Management Capacity Planning Project Management Stakeholder Management
Intento
AI Vendor Operations Lead
DIGITAL AND IT
July 2022 - May 2026 (3 years and 10 months)
Belgrade, Serbia
Operational Monitoring & Process Integration: Centralized vendor communication by migrating all subscriptions to a unified infrastructure; mapped logic for an automated Slack alert system to monitor API performance.
Data Governance & Knowledge Architecture: Created an internal Vendor Knowledge Base using async documentation as a single source of truth to simplify cross-border workflows. Maintained comprehensive project documentation, compliance trackers, and operational guidelines to ensure strict data accuracy across 50+ global providers.
Operations & Contract Management: Managed daily operations, contracts, and performance for 50+ global MT/LLM vendors; served as a key operational contact to resolve complex queries for enterprise business streams.
Vendor Management Process Automation Knowledge Management Confluence Data Governance
VK Pay
Project Manager
DIGITAL AND IT
October 2021 - April 2022 (6 months)
Project Delivery: Directed internal development and integration workflows, acting as the central bridge between engineering teams and external business partners to deliver fintech projects on time.
Project Management Capacity Planning Cross-Functional Coordination Agile method Stakeholder Management