Freelancer profile translated to English.
Back to original languageAbout Elizane
Virtual assistant and customer support agent with over 9 years of experience in customer service, content moderation, and remote administrative support.
I have worked for international platforms such as OLX, ensuring the moderation of advertisements (compliance, removal of non-compliant content, adherence to publication rules), as well as for sales applications, assisting users via Zendesk (ticket management, problem-solving, customer follow-up).
Organized, rigorous, and responsive, I quickly adapt to digital tools and make it a point of honor to provide a smooth and professional customer experience.
Available for customer support, content moderation, virtual assistance, and remote administrative management missions.
Portuguese
Native or bilingual
Spanish
Native or bilingual
French
Basic
English
Basic
Remote only
Primarily works remotely
Experience
- BasedoOnline Content ModeratorTELECOMMUNICATIONSJanuary 2016 - January 2017 (1 year)Bogotá, Bogota, ColombiaContent Moderator – OLX and Esquina App• Moderation of advertisements published by users on the OLX platform• Verification of ad compliance according to platform rules• Control of prohibited, abusive, or fraudulent content• Analysis and removal of ads containing excessive or abusive tag usage• Validation of sales ads before their publication• Contribution to the quality, safety, and reliability of the platformCustomer Support – Sales Application• Assistance and support for users via Zendesk• Processing of customer requests directly related to the use of the application• Resolution of technical and operational problems encountered by customers• Follow-up of requests until their complete resolution• Clear, professional, and customer satisfaction-oriented communication
- TeleperformanceCustomer Service Agent / Bilingual Content ModeratorJanuary 2017 - January 2022 (5 years)Bogotá, Bogota, Colombia• - Customer support via Zendesk (tickets and emails)• - Incoming and outgoing calls• - Content moderation for international applications
- Prestataire deCustomer Service Advisor – Telecommunications / Social ServicesJanuary 2011 - January 2016 (5 years)Caruaru, PE, Brazil• - Telecommunications customer service• - Appointment and customer request management• - Analysis of INSS files and eligibility for social benefits
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Education
- Professional ExperienceBrasil Miguel pelegrino2011Formation acquise par l’expérience professionnelle en service client, modération de contenu et support administratif.