Freelancer profile translated to English.
Back to original languageAbout Elise
💡Transforming 'sorry for the inconvenience' into 'thank you for this great experience'
Welcome! I'm Élise, aCustomer Carespecialist convinced that **every customer interaction is a chance to make a positive impression**.
After several years managing demanding customer services, particularly in e-commerce, I have one certainty:
A good after-sales service doesn't just defuse tension. It cansurprise, reassure, and even build loyalty.
I don't just put out fires; I build bridges between your customers and your brand through a human, structured, and always satisfaction-oriented approach. 🤩
What I bring you concretely:
✔️ Impeccable customer service (management, follow-up, continuous improvement)
✔️ Significant reduction in disputes and enhanced customer satisfaction
✔️ Smooth multichannel support (email, chat, social media, phone)
✔️ A human, proactive approach perfectly tailored to your needs
📩 Want customer service that makes a difference?
Let's discuss it, I'm ready to embark on this journey with you!
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- The SmilistCustomer Success & CareHEALTH AND WELLNESSJuly 2024 - Today (1 year and 11 months)Paris, France
- Implementation and management of customer service.
- Development of after-sales service processes and return/refund policies.
- Complaint management and dispute resolution.
- Implementation of a customer feedback system to improve offerings.
- noobiotikCustomer Care and SuccessHEALTH AND WELLNESSFebruary 2025 - Today (1 year and 4 months)Paris, France
- Ticket management via Gorgias.
- Responding to comments on social media and ads.
- Optimizing customer satisfaction and loyalty processes.
- Managing the affiliate program.
- Roxy Nails ParisCustomer Success & CareFASHION AND COSMETICSJanuary 2024 - Today (2 years and 5 months)
- Providing product information and usage advice to customers.
- Managing private messages on social media via Freshchat.
- Handling daily after-sales service using various tools (BigCommerce, Shopify, Gmail, Trello, Instagram).
- Optimizing customer relations and maximizing reviews (TrustPilot, Judge.me).
- Developing reports on customer needs to improve the experience.
Recommendations
JB
IB
+3
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Education
- Master in Global Communication ManagementInstitut des Stratégies et Techniques de Communication2021Communication / Réseaux Sociaux / Création de contenu / Marketing Digital
Skill set
Categories
- Other