Elise Lorry

Identification of new potential business with flight comparison sites and banking partners. Contact and identification of client needs (mainly in English). Internal coordination with technical, legal, and accounting experts. Receipt of client requests and negotiation until contract signing.

Customer relationship management by phone and email for managing their files. Improvement and creation of procedures for better understanding of customer requests (disrupted correspondence, visa requests, miscellaneous questions). Management of banking disputes with our partner Stripe, involving a complete analysis of files and negotiation with clients. Project management aimed at improving our CRM in its daily use by our agents. Training of support agents on our procedures, the use of our tools, and our CRM. Benchmarking and analysis of our product on flight comparison sites.

Telephone prospecting and obtaining 10 appointments which resulted in the creation of quotes and the validation of 6 sales. Customer relationship management, by phone, by email, and in person. Invoicing of files validated and signed by our clients. Knowledge of tour operators and their products.