Elise Kasongo

Hello! My name is Elise and I specialize in customer relations and administrative management, with 5 years of solid expertise in the social housing and real estate sector.

Based in Île-de-France (Aubervilliers / Paris), I can assist you remotely (teleworking) or directly on-site to streamline your operations and relieve your teams.

I've had the opportunity to work for major players in the sector such as Seine-Saint-Denis Habitat, Valophis, Paris 16 Habitat, and Batigère. These experiences have allowed me to perfectly master the challenges of real estate management and its dedicated tools.

My areas of intervention:

Rental & Administrative Management: Technical and administrative follow-up of tenant files, handling complaints, updating databases.

Customer Relations & Support: Managing call flows, telephone reception, diplomacy, and responsiveness in complex or urgent situations.

Maintenance Coordination: Scheduling technical interventions, liaising with service providers, tracking work orders.

Tools & Software mastered:

Real Estate ERPs: IKOS, Immophone

Office Suite: Office Pack (Word, Excel advanced...)

Why work together?

Rigorous, organized, and immediately operational on your business software, I quickly adapt to your internal processes to offer superior quality service from day one.

Let's discuss your needs! Don't hesitate to contact me directly on Malt to review your current projects.