Freelancer profile translated to English.

Description

Virtual assistant in customer relations and administrative management, I help you delegate effectively to focus on what matters most: growing your business.

Accustomed to high volumes of requests (emails, calls, chat), I handle your customer service, case follow-up, and administrative organization with rigor and responsiveness. Result: concrete time savings, better organization, and satisfied clients.

Autonomous, reliable, and quickly operational, I easily integrate with your tools and work methods.

100% remote – Available soon.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Foundever
Customer Advisor - Water Department
PUBLIC SECTOR
October 2025 - Today (8 months)
Périgny, France
Back-office and customer relations management in the water sector: processing emails and letters, case follow-up and updates, managing subscriptions, cancellations, and invoices/disputes via CRM (Iris – Salesforce).
Customer request management Administrative case processing and follow-up Invoicing / Credit note management Use of CRM tools
Foundever France
Customer Advisor - Car Insurance
BANKING AND INSURANCE
September 2023 - October 2025 (2 years and 1 month)
Back-office in car insurance: managing customer requests by email, rigorous case follow-up, processing contracts (subscription, modifications, cancellations) and using CRM to ensure smooth and efficient service, in compliance with current regulations and data confidentiality.
Customer request management Case follow-up and personalized support Processing incoming emails and calls Use of CRM tools for customer tracking
CFA Lagord
Hairdresser
September 2016 - February 2023 (6 years and 5 months)
Hairdresser, specializing in color and color effects, combined with a sense of customer service (listening, advice, loyalty). Management of appointments, services, payments, and billing, with rigor and organizational skills.
Welcome and personalized advice Appointment / Schedule management Customer loyalty Day-to-day customer relationship management Invoicing