Freelancer profile translated to English.
Back to original languageAbout Elisa
Senior AMOA consultant focused on ITSM / CMDB structuring and IT projects. I support public and private organizations in managing complex projects, structuring their information systems, and implementing digital transformation initiatives: ITSM, CMDB, ERP, e-commerce, business digitalization.
I assist business and IT departments on scoping, requirements gathering, process and data modeling, project management, and tool deployment support (ITSM, CMDB, ERP, business tools), in coordination with technical teams, software vendors, and business units.
My work notably involves structuring ITIL processes (incidents, requests, changes), implementing CMDBs, service catalogs, structuring repositories, IT service governance, and organizing IT support and tools.
My approach is pragmatic and value-oriented: securing projects, structuring, clarifying, prioritizing, and advancing objectives in multi-stakeholder environments.
I also leverage generative AI to support AMOA activities (scoping, analysis, formalization, documentation, meeting minutes, specifications) to improve the efficiency and quality of deliverables.
Accustomed to multi-stakeholder environments and transformation contexts, I can engage in upstream scoping missions as well as deployment and change management phases.
French
Native or bilingual
Can work on-site
Montpellier (up to 50km)
Experience
- Auto entrepreneurTechnical and Functional Project ManagerDIGITAL AND ITApril 2022 - Today (4 years and 2 months)Montpellier, FranceAMOA interventions on IT system evolution and transformation projects (ITSM, ERP, e-commerce, digitalization), supporting business and IT departments, in contexts of deployment, evolution, or optimization of IT tools and systems, using generative AI tools for scoping, analysis, and requirements formalization.Main Responsibilities:
- IT Project Scoping (ITSM, ERP, e-commerce, business digitalization)
- Implementation and evolution of ITSM systems (requests, incidents, changes) and CMDB repositories
- Gathering, analyzing, and formalizing business and functional requirements
- Data modeling, repository organization, and IS mapping
- Project management and coordination: planning, progress tracking, risk management
- Facilitating business workshops and governance bodies (Steering Committees, project committees)
- Stakeholder coordination (business units, IT, software vendors, integrators)
- Change management and adoption support for tools and processes
- Reporting, commitment tracking, and decision support
Significant References:- ITSM Missions: Support for the deployment and evolution of the iTop solution, as an official partner, in collaboration with the vendor Combodo.
- Hérault Departmental Council (CD34): AMOA / AMOE mission within the IT department – combating obsolescence and IS urbanization. Implementation and structuring of the iTop solution.
- La Collab – Toulouse & Marseille: ERP AMOA, agile project management, and tender support.
- SpiiritProject ManagerDIGITAL AND ITSeptember 2015 - April 2022 (6 years and 8 months)Arrondissement de Montpellier, FranceManagement of digital projects in a multi-client and multi-team environment.
- Project scoping and management
- Production monitoring, planning, and budgets
- Coordination of internal teams and service providers
- Client communication facilitation
- Testing, functional acceptance, and TMA (Third-Party Maintenance)
- Proficiency in various open-source CMS tools (Drupal, WordPress, Prestashop...etc)
Client References: SPIE ICS, FISE, La Tutélaire, ICM, Montpellier Méditerranée Métropole, Bausch & Lomb - ATONIS TECHNOLOGIESProject ManagerE-COMMERCEJune 2010 - August 2015 (5 years and 2 months)Nîmes, France
- Client project management
- Requirements scoping and specification writing
- Production team coordination
- Maintenance monitoring and client relations
- Contribution to business development (tenders)
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Education
- Master 2 Info Com, Digital Production and Integration Option, Information and Communication, Ingémédia InstituteUniversity of Toulon2010Master 2 info com option Production Numérique et Intégration, Information et communication Institut Ingémédia
- Master 1 Info Com, Media Engineering, Information and Communication, Ingémédia InstituteUniversity of Toulon2009Master 1 Info com Ingénérie des Médias, Information et communication Institut Ingémédia
Certifications
- Digital Service Eco-designGreenIT.fr
- User TestingUX Republic