Freelancer profile translated to English.
Back to original languageAbout Elisa Itzel
Business Administrator and Marketing Specialist with experience in market research, SEO, Google Analytics, data analysis, and business management. I help businesses optimize their strategies, strengthen their digital presence, and make data-driven decisions to support growth. Available for freelance projects in English and Spanish.
English
Native or bilingual
French
Conversational
Spanish
Native or bilingual
Can work on-site
Madrid (up to 50km)
Experience
- Value RetailInternational markets Work ExperienceLUXURY GOODSJuly 2025 - May 2026 (10 months)SpainExperience in the luxury and hospitality sector at Value Retail, delivering personalized service to international clients and ensuring premium customer experiences. Skilled in customer experience, relationship management, problem-solving, and providing excellence-driven service in a multicultural environment.
- Whirlpool Teleperformance,Escalation SpecialistRETAIL (SMALL BUSINESS)September 2021 - September 2023 (2 years)MexicoEscalation Specialist managing SAP and route planning, resolving operational and customer issues promptly for USA market
- Resuelve tu Deuda,**Customer Service Assistant**September 2020 - June 2021 (9 months)Pachuca, HID, MexicoProvided support for Colombia financial area operations, customer service, teamwork and goal tracking tasks daily.
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Education
- Universidad Autónoma de Madrid.
- University Course in Inbound Marketing and Email MarketingLVMH Inside2026University Course in Inbound Marketing and Email Marketing