Freelancer profile translated to English.
Back to original languageAbout Elisa
Part-time COO | Operations Director | Scale
I help your company implementsolidandefficientprocesses.
I develop tailor-made solutions, adapted to your growth challenges and requiring little human energy, to allow you to focus on what generates the most value for you and your clients.
MY METHOD IN 3 STEPS:
1. Audit of existing operations and identification of friction points
2. Implementation of a tailor-made solution: design, development, testing, and integration
3. Knowledge transfer: training your internal teams so that the solution is as adapted, effective, and sustainable as possible
⚙️ EXAMPLES OF APPLICATIONS:
- Automation of administrative tasks: quotes, invoicing, contracts, and cash-flow monitoring
- Implementation of dashboards for real-time monitoring: only what is measured improves
- Customer support setup: software, conversational bot, FAQ
- Knowledge management: documentation and organization of knowledge within the company
Do you feel that you or your teams are spending too much time on time-consuming or tedious tasks, that you could accomplish more by working differently, or that your clients are not always fully satisfied?
Let's discuss it!
See you soon,
Elisa
French
Native or bilingual
English
Fluent
Italian
Fluent
Spanish
Fluent
Can work on-site
Paris (up to 50km), Toulouse (up to 15km), Nice (up to 15km)
Experience
- LCLCreation and structuring of operations for a startup bankBANKING AND INSURANCENovember 2025 - Today (7 months)Paris, France
- Create and structure the Operations team, particularly the customer service department.
- Coordinate the Operations team with other Tech teams, Compliance departments, and management.
- Ensure all banking processes are compliant, document knowledge for team training.
- Participate in testing, process structuring, and continuous improvement.
- DoctrioOperations ManagerEDUCATION AND E-LEARNINGJuly 2021 - April 2025 (3 years and 9 months)Paris, FranceFirst employee and responsible for user experience
- I created the structure and processes to welcome the first 1000 users during the first year, then to reach 10,000 customers in just a few additional months.
- Over the 4 years, I onboarded and managed about twenty people in the customer ops and sales teams: onboarding, training, objectives.
- The most important metric achieved by the team: a customer satisfaction score of 4.9/5 on Trustpilot.
🛠️ Tools I worked with: Make, Google Sheets, Front, Notion, Hubspot, Tally, Stripe, Google Data Studio, ChatGPT, Metabase, Thinkific💡 Specific knowledge in the training and healthcare professional sector: Qualiopi certification, ANDPC, FIFPL, OPCO - FLEETOperations Project ManagerLOGISTICS AND SUPPLY CHAINSeptember 2020 - January 2021 (4 months)Paris, France
- Creation of an FAQ and internal resources for users.
- Structuring of the Notion Operations space and documentation of processes.
- Identification of friction points and process optimization.
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Education
- Master in ManagementESCP Europe2021Programme Grande Ecole Spécialisations en Innovation & Industries culturelles