Freelancer profile translated to English.

Description

Do you spend too much time managing your emails, administrative files, or daily organization? I can help you focus on your business.

With several years of experience in administrative management, customer relations, and file tracking, I offer reliable, rigorous, and responsive support.

I can assist you with:

• Administrative management and customer file tracking

• Email and incoming request management

• Schedule organization and appointment setting

• Administrative follow-up, reminders, and coordination with your contacts

• Document management and routine administrative tasks

Accustomed to working in demanding environments, I am recognized for my organizational skills, rigor, discretion, and the quality of the relationships I maintain with clients.

My goal: to save you time through professional, efficient, and trustworthy support.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

GMF Assurances
Insurance Advisor
BANKING AND INSURANCE
March 2018 - Today (8 years and 5 months)
Toulouse, France
Progressed from tele-advisor to confirmed insurance advisor within the GMF group. Managed customer relations, provided personalized support, followed up on files, offered insurance advice, and coordinated with various departments. Gained experience in mainland France and Guadeloupe, strengthening my organizational skills, adaptability, and commitment to service quality.
Organization Customer Relations Customer File Management Insurance Customer Service
Pro Direct Services
Tele-Advisor
TELECOMMUNICATIONS
August 2016 - April 2017 (8 months)
Toulouse, France
Commercial prospecting by phone for various company clients. Contacted prospects, presented offers, qualified needs, scheduled appointments, and achieved sales targets in a call center environment.
Telephone Prospecting Appointment Setting Customer Relations Communication Business Development
SARL GARNIER service de navettes aéroport
Management Assistant
TRANSPORTATION
August 2012 - August 2015 (3 years)
Montauban, France
Administrative and operational management of a company specializing in airport shuttle services for professional clients.

Main responsibilities:
Administrative file management and tracking
Organization of transfers and coordination of driver schedules
Liaison with client companies and their administrative departments
Reservation management and request tracking
Participation in accounting and human resources tasks
Telephone reception and B2B and B2C customer relations.

This experience allowed me to develop my organizational skills, coordination, rigor, and quality of service.
Administrative Management Organization Coordination Schedule Management Customer Relations

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Internal Training - Insurance Consulting and Distribution
Groupe Covéa
Formation interne - Conseil et distribution en assurance
Bachelor's Degree in Law, Economics, and Management
Conservatoire National des Arts et Métiers
2018
Licence Droit Économie et Gestion

Check out Elisabeth's education

IOBSP
KEREIS
2023
IOBSP Consumer Credit Financing Needs Analysis Customer Relations Customer Advice

Office Manager

Elisabeth Mounsamboté

Management Assistant

About Elisabeth

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