Freelancer profile translated to English.

Description

I am a professional specialized in the area of logistics & export, and client administration. With a solid track record in managing the commercial back-office and customer service both nationally and internationally. My work style is based on organization, proactivity, and constant communication between departments, which allows me to anticipate incidents and offer agile and effective solutions. In my day-to-day, I manage order tracking through SAP, control stocks, and maintain coordination with purchasing. I add value to projects through close and decisive customer service. I contribute to optimizing operations and improving the customer experience. Currently, I am interested in collaborating on projects flexibly, offering my experience on an hourly and weekend basis. I am looking for opportunities that allow me to add value as additional support. Economic conditions to be agreed upon.

Languages

Spanish
Native or bilingual
Catalan
Native or bilingual
English
Fluent
German
Basic

Workplace preferences

Remote only

Primarily works remotely

Dksh Marketing Services Spain, S.L.
Specialist Outbound
CHEMICAL
February 2022 - Today (4 years and 4 months)
Barcelona, Spain
Order tracking in SAP, stock management, and customer situation information. Daily contact with the purchasing department regarding stock status and its impact on orders. Management of the most common incidents and problems and their resolution level, in order to speed up customer service. Daily contact with national and international clients for smooth operation within the company. Preparation of export documents internationally. Handling the entire commercial back-office cycle.
Teamwork Working under pressure Empathy
Voronet, S.L.
Head of Customer Service Department
March 2019 - December 2021 (2 years and 9 months)
Head of customer service, national and export area. Handling all after-sales service. Automotive sector.
Leadership
Voronet, S.L.
Customer Service
March 2015 - February 2019 (3 years and 11 months)
Reporting to the Commercial and Operations Director: weekly reporting, customer order portfolio, and current status. Management of national and international clients, order entry, and verification of quotes from the sales team. Incident management, after-sales service. Logistics coordination: shipment of materials, both nationally and internationally (road, sea, and air). Stock control. Monitoring and control of raw material purchases with the Purchasing Department. Participation in departmental projects related to the optimization of operational processes, e.g., importing EDI programs into the system. Responsible for the entire process and the team under my charge.