Elisabeth De Montety

Scoping of a BI redesign program for the group's e-commerce sites (cross-functional data management for omnichannel development)

- BI: drafting of a data dictionary. List of useful metrics for measuring e-commerce and omnichannel activity. Analysis of the existing situation, interviews with current data users, analysis of IT tools at the source of the data, benchmarking.

- Mapping of the project's business processes, indicating the steps, stakeholders, and tools used.

Management of a project to replace a TV programming IT tool, including data migration and change management:

- Project scoping: identification of workstreams and sub-workstreams, schedule construction, launch of the call for tenders for developers.

- Project monitoring:

. Facilitation of steering committees, technical committees, working groups, and follow-up meetings: active participation in finding technical and organizational solutions during working groups.

. Monitoring and organization of progress: reporting to management for arbitration, centralization of all project-related information, unforeseen event management...

- Management of the data migration workstream: implementation of the data migration strategy, supervision and monitoring of the workstream, carrying out initial testing.

- Launch and subsequent monitoring of change management: analysis of the existing organization and the target organization. Monitoring the implementation of the communication strategy and training.

Support on the final phase of an e-commerce project, then implementation of customer service:

- Within the e-commerce site implementation project:

. Project refocusing and construction of the project completion schedule.

. Facilitation of progress meetings and working groups between logistics, IT, and digital departments.

. Creation of design documents: customer journey, test specifications.

- Participation in the implementation of customer service:

. Participation in the selection of customer response software for after-sales service, software configuration.

. Construction of the standard response database and definition of the process for handling specific return and cancellation cases.

. Development of training materials and training of subcontractors responsible for responding to customers on after-sales issues.