EAFreelancer profile translated to English.
Back to original languageAbout Elisa
With over 15 years of experience across various sectors, I design solutions integrating a holistic perspective (human, business, and sustainability) to maximize the positive impact of organizations.
- Product and Service Management: Development of 7 web and mobile applications, design of services in health, insurance, impact optimization consulting, CSR, and training for cloud solution implementation.
- Operations: Structural reorganization of companies with over 50 employees, implementation of cloud solutions, customer service overhaul, internal process optimization, adoption of CSR policies, and development of investor communications.
- Strategy: International business development, creation of a spin-off in claims management, transformation of B2C business models to B2B, and improvement of qualified lead conversion.
- Entrepreneurship: Founding and management of 6 companies, including 3 personal and 3 for investors, mentoring over 30 entrepreneurs.
My approach combines technical expertise, strategic vision, and understanding of human behavior to deliver innovative and sustainable solutions.
French
Native or bilingual
English
Native or bilingual
Spanish
Native or bilingual
Can work on-site
Rennes (up to 20km), Paris (up to 10km)
Experience
- MZ Consultants numérise des PME avec des solutions cloud.Director of Strategy & Operations (Executive Committee Member)January 2019 - January 2025 (6 years)○ Improved prospect conversion by 10% and profitability by 22%○ Developed sales in America, Europe, and North Africa○ Achieved recognition as the Zoho partner with the best retention in Latin America in 2021○ Responsible for business development, talent, customer training, customer success, and finance services○ Creator of a do-it-yourself training program for implementing cloud solutions: CRM, e-commerce, finance, and HRIS
- Nik est un laboratoire d'optimisation de l'impact.Founder & Change Management SpecialistJanuary 2023 - January 2025 (2 years)○ Creator of consulting services for impact-driven SMEs○ Development of a network of expert consultants○ Responsible for marketing, sales, finance, and project management
- Ancora est un courtier d'assurance.Director of Customer Success (Executive Committee Member)January 2018 - January 2019 (1 year)○ Reclaimed the second largest account through structural reorganization of the company and transformation of the insureds' service○ Improved satisfaction for both clients (167%) and employees (29%)○ Creation of a spin-off in claims management
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Education
- Master en Anthropologie SocialeDurham University,2015Master en Anthropologie Sociale
- Licence en Business et FinanceTec2008Licence en Business et Finance