Freelancer profile translated to English.

Description

Creative person with a passion for sales and customer contact. My strengths are writing and telephony with a convincing, correct basis.

Do you need help with administration or would you prefer to bring in some extra sales?

Feel free to contact me.

See you then!

Industry field of expertise

Languages

Workplace preferences

Can work on-site

Gent (up to 50km)

Exit Games
Sales and Support Manager
ENTERTAINMENT AND LEISURE
April 2022 - Today (4 years and 2 months)
Gent, Belgium
Collaborating with 3 investors
Customer contact
Invoicing
Quotes
Telephony: inbound/ outbound
Mails
Planning for 70 employees
Sales
Payroll
Responsible for 5 locations
Crisis management
Collaborating with external partners
Marketing
Setting up new structures, blog
website improvement
Setting up relevant and concrete meetings with stakeholders
Monitoring, improving, and maintaining general quality
Striving for an optimal core business
Keeping communication flow within a project correct and relevant
Convincing customers and providing correct information
Searching for sales platforms
Yource,
Call Agent
October 2020 - June 2021 (8 months)
Ghent, OV, Belgium
Handling contact tracing, inbound and outbound calls
Yource,
Team Leader/ Expert
June 2021 - October 2021 (4 months)
Ghent, OV, Belgium
Call supervisor/ Coach on the covid project. Tasks: Leading team call agents + being the point of contact and confidant. Monitoring calls and providing and following up on constructive feedback. Filling in and submitting agent performance reports. Creating schedules. Attending meetings and providing input + making minutes afterwards.