Elihanta Ramaroson, OPERATION MANAGER

Freelancer profile translated to English.

Back to original language

Description

If you are looking for someone reliable to manage your customer service or remote operations, I am available.

I help companies improve their service quality, customer responsiveness, and overall performance.

💬 I am available for regular or one-off assignments.

I am based in Madagascar and work exclusively remotely for international clients (Europe, Canada, etc.).

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

INTELCIA
OPERATION MANAGER
May 2023 - Today (3 years and 1 month)
Antananarivo, Madagascar
• Monitor performance indicators
• Ensure a quality customer experience
• Supervise, motivate, and train employees (team leaders and agents)
• Implement action plans and strategies to achieve set objectives
• Set up internal and external reporting dashboards
• Administrative management of employees (leave tracking, lateness management, corrective action measurement)
• Budget management related to internal events: team outings, challenges, or other purchases
• Present results to clients weekly and monthly
INTELCIA
TEAM LEADER
January 2020 - May 2023 (3 years and 4 months)
Antananarivo, Madagascar
• Monitor and analyze individual and collective performance to optimize productivity
• Develop action plans to improve agent skills
• Supervise and support teams
• Monitor and report on performance and achievements to identify areas for improvement
• Lead and motivate teams to ensure a dynamic work environment
INTELCIA
DIGITAL QUALITY COACH
April 2019 - January 2020 (9 months)
Antananarivo, Madagascar
• Evaluate customer advisor performance
• Develop agent skills while ensuring the quality of services and adhering to the company's certification and ISO standards
• Design and conduct continuous training and workshops
• Manage and monitor client products and services
• Analyze customer feedback and implement continuous improvement plans

Check out Elihanta's experience

Be the first to recommend Elihanta

Help this freelancer shine by sharing your experience working together.

A

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

B

Baptiste Duhen

Fullstack developer

4.6

(4)

5

A

Amed Hamou

Senior Lead Developer

4

(2)

7

A

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Manager training Program
Intelcia
2023
Manager training Program
First Aid Training
Association Aina Soa
2022
Formation aux premiers secours

Check out Elihanta's education

Operations Executive