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Elif Y.EY

Elif Y.

Admin Assistant & Freelance Client Support

€500/day
Bruxelles, BE
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Elif

Freelance administrative assistant and client support, I assist organizations, associations, and human-centered structures with administrative management, file coordination, and user/client relations.

With over 10 years of experience in demanding environments (public sector, social, and associative), I am recognized for my rigor, reliability, and ability to manage complex situations with professionalism and empathy.

🟦 What I do specifically for my clients

Administration & File Management
  • Complete administrative management of client/user files
  • Drafting documents, reports, meeting minutes, and letters
  • Administrative follow-up, filing, database updates
  • Meeting preparation and management (invitations, minutes, follow-up)

Client Support & User Relations
  • Telephone and email reception
  • Interface between clients/partners/internal teams
  • Explaining and simplifying complex documents
  • Following up on requests, reminders, and coordinating responses

Coordination & Operational Support
  • Organization and follow-up of administrative processes
  • Networking with external partners
  • Support for teams in daily management
  • Compliance with procedures, deadlines, and confidentiality

🟦 What sets me apart

✔ Excellent written and oral communication (Native French – English B2 – Native Turkish)
✔ Strong listening skills and a keen sense of customer service
✔ Comfortable with diverse audiences and sensitive contexts
✔ Autonomous, organized, and solution-oriented
✔ Accustomed to environments with high responsibility and confidentiality

📩 I am available for one-off or regular assignments
Feel free to contact me to discuss your needs and see how I can effectively relieve your administrative burden.
  • French

    Native or bilingual

  • English

    Fluent

  • Turkish

    Fluent

Can work on-site
Bruxelles (up to 50km)

Experience

  • Bureau d'AideJuridique du Barreau Francophone de Bruxelles
    Social Worker
    LEGAL
    February 2025 - Today (1 year and 4 months)
    Brussels, Belgium
    Individual interviews with litigants
    Writing social reports
    Reception and management of conciliation meetings
    Coordination of inter-associative partnerships
  • Centre Public d'Action Sociale de la Louvière
    Social Worker
    PUBLIC SECTOR
    March 2019 - June 2024 (5 years and 3 months)
    La Louvière, Belgium
    Interviews with recipients of basic income and social investigation
    Writing social reports and home visits
    Participation and defense of hearings at Social Action Committees
  • Office de la Naissance et de l'Enfance - ONE
    Medical-Social Worker
    PUBLIC SECTOR
    October 2017 - June 2018 (8 months)
    Brussels, Belgium
    Medical-social support for pregnant women in hospital and neighborhood prenatal consultations.
    Support in social procedures with local partners.
    Health promotion, ONE services, and ensuring maternity liaison service.

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Education

  • Bachelor's Degree in Social Work
    Haute Ecole Libre Ilya Prigogine
    2017
    Bachelier Assistante Sociale
  • Training in English
    Institute for Continuing Education of the French Community
    2014
    Formation en Anglais

Skill set

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