Freelancer profile translated to English.

Description

Open to opportunities in France.

Senior Project Manager & Delivery Manager with over 18 years of experience in critical environments (insurance, banking, managed services). Expertise in service continuity, major incident management, ITIL governance, and infrastructure/security project management. End-to-end Build & Run vision, strong risk anticipation skills, clear communication, and leadership in crisis situations.

Key Skills:

Project Management: planning, team coordination, milestone tracking, and risk management.

Pre-sales: needs analysis, technical solution development, participation in presentations, POC realization.

Delivery & Client Relations: incident management, steering committee facilitation, operational monitoring, reporting, deliverable writing, corrective action plan implementation, root cause analysis, problem management, project management.

Operations & Deployment: Maintenance in Operational Condition (MCO) planning, deployment support, capacity planning, coordination with technical and business teams.

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Spanish
Basic
Italian
Basic

Workplace preferences

Can work on-site

Casablanca (up to 50km)

CGI
Freelance Infrastructure and Security Project Manager
October 2025 - Today (10 months)
▪ End-to-end delivery management, from scoping to production, with schedule and milestone tracking.
▪ Risk, budget, and contractual commitment (SLA) management, with KPI implementation and monitoring.
▪ Coordination and facilitation of multidisciplinary teams (technical, security, production, business) to ensure alignment and quality of deliverables.
▪ Organization and facilitation of governance meetings (Steering Committee, project committees), reporting preparation, and decision tracking.
▪ Priority management, critical issue arbitration, and corrective action plan management.
Mibtech/Akdital
Service Delivery Manager
November 2024 - July 2025 (8 months)
Mission to implement support processes – Development of a Service Catalog – ITSM deployment – KPI implementation – Client relations.
Real-time supervision of the IT infrastructure (critical applications, networks, servers) to ensure 24/7 service availability. Major incident management and coordination (P1/P2): impact analysis, stakeholder communication, follow-up until definitive resolution.
Implementation and continuous improvement of ITIL processes (Incident, Problem, Change Management). Coordination of cross-functional technical projects: redesign of supervision tools, alert automation, integration of business indicators into dashboards.
ITSM IT Project Management ITIL V3
CGI
Freelance Infrastructure and Security Project Manager
February 2024 - August 2024 (6 months)
▪ End-to-end delivery management (planning, risks, budget, SLA adherence).
▪ Coordination of multidisciplinary teams (technical, security, production, business).
▪ Monitoring of contractual commitments and performance indicators (KPIs).
▪ Facilitation of governance meetings (Steering Committee, project committees) and stakeholder reporting.
▪ Management of priorities, dependencies, and action plans.