Freelancer profile translated to English.

Description

IT Support Consultant N2/N3 with over 15 years of experience in international environments.

I assist companies with their user support needs, Workplace administration, and IT service improvement.

My expertise notably covers:

N2/N3 Windows and macOS technical support;

Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, Exchange Online);

Active Directory / Entra ID;

Workplace and MDM environment management (Jamf Pro, Intune, Workspace ONE);

Incident, request, and escalation management;

Backlog monitoring, SLA adherence, and continuous improvement.

Accustomed to multi-site and international environments (EMEA), I also have experience in coordinating support teams, managing service providers, and supporting Workplace projects (migrations, deployments, site openings).

I can provide operational support for N2/N3 support missions, Workplace administration, Microsoft 365, and user assistance.

Also available for ad-hoc missions, operational reinforcements, and extended hours support needs.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

RIMOWA
IT Support Team Lead / Service Delivery
LUXURY GOODS
April 2023 - Today (3 years and 4 months)
Operational management of a support team of 11 internal and external technicians.
Service Desk organization, incident prioritization, and SLA commitment monitoring.
Backlog management and technical escalation coordination.
Workplace project management, notably Windows 7 to Windows 10 migration.
Microsoft 365 user support (Teams, OneDrive, collaborative tools).
IT asset management and IT process improvement.
GRTGAZ
IT Project Manager – Workplace & Mobility
ENERGY AND UTILITIES
April 2022 - December 2022 (8 months)
Coordination of a Workplace and mobility project.
Interface between technical teams, business units, and users.
Monitoring of deployments, project actions, and post-migration incidents.
Groupe Les Echos-Le Parisien
IT Support Coordinator / IT Project Coordinator
December 2015 - December 2021 (6 years)
Île-de-France, France
Operational management of a support team of 11 internal and external technicians.
Service Desk organization, incident prioritization, and SLA commitment monitoring.
Backlog management and technical escalation coordination.
Workplace project management, notably Windows 7 to Windows 10 migration.
Microsoft 365 user support (Teams, OneDrive, collaborative tools).
IT asset management and IT process improvement.