Philippe Elgui, CRM/ERP Integrator - Odoo Partner

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Description

Customer relations are my passion. My main asset is a dual functional and technical expertise.

I intervene in the following areas of expertise:

- Improvement of the customer journey and multichannel customer experience

- Analysis and improvement of your business processes

- Implementation of your inbound or outbound contact center

- Assistance for optimizing your phone reception: measurement of the effectiveness of your incoming calls, national and international contact numbers

- Selection of IVR, ACD tools, customer record retrieval on call center agents' workstations

- Drafting of RFI/RFP and selection of service providers

- Automation of your sales forces, your customer support, and marketing.

- CRM system integration: Odoo Partner, Sugarcrm, Zoho CRM, Vtiger, Salesforce,...

Languages

French
Native or bilingual
Spanish
Conversational
English
Fluent

Workplace preferences

Can work on-site

Aix-en-Provence (up to 50km)

Société Alpa Sécurité
ERP Odoo Integration
PUBLIC SAFETY
November 2021 - Today (4 years and 7 months)
Valence, France
- Implementation of Odoo Helpdesk, CRM, Billing, Documents processes and modules
odoo CRM ERP
AST telecom
CRM Integration - Functional Analysis
TELECOMMUNICATIONS
December 2015 - July 2016 (7 months)
Marseille, France
Analysis and improvement of marketing and sales processes
Integration of the open-source CRM Zoho CRM for the sales force (22 remote salespeople).
User training.
Zoho Sales Force Automation Business Process
Orange
Business Analyst Support for Customer Service Business Processes at Novis (Portugal subsidiary)
TELECOMMUNICATIONS
November 2014 - November 2015 (1 year)
Lisbonne, Portugal
Business Analyst for IT/Customer Service Department relations
Definition of business requirements for customer support
Development of the specifications for the trouble ticketing tool (customer complaint management)
Organization of user groups
Result: Participation in the launch of the Orange Portugal subsidiary - Customer Service and Retention
Siebel Business Analyst CRM Trouble Ticketing

Check out Philippe's experience

Y

Yannick

Alantaya

Reviewed on 9/14/2018

Thank you Philippe!

S

Sebastien

Soyuz - El Sur Sas

Reviewed on 6/14/2017

Philippe understood our needs well and responded diligently and relevantly.

Show all 3 reviews

A

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

B

Baptiste Duhen

Fullstack developer

4.6

(4)

5

A

Amed Hamou

Senior Lead Developer

4

(2)

7

A

Audrey Champion

Web developer

4.3

(3)

4

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Master's Degree in Marketing
IAE Aix en Provence
1991

ERP Consultant

CRM Consultant