ELFreelancer profile translated to English.
Back to original languageAbout Elena
Communication professional with experience in customer service and Canva design. I offer creative solutions, empathetic treatment, and clear communication. Available immediately for remote work in Spanish and English.
Communication professional with experience in customer service and Canva design. I offer creative solutions, clear communication, and empathetic support. Available for remote work in Spanish or English.
Spanish
Native or bilingual
English
Conversational
Italian
Conversational
Remote only
Primarily works remotely
Experience
- Secretaria virtual (Hibrido)ADMINISTRATIVE ASSISTANT AND VIRTUAL CUSTOMER SERVICEHUMAN RESOURCESFebruary 2021 - January 2023 (1 year and 11 months)León, Nicaragua• Managed schedules and calendars, organizing appointments and reminders with precision.• Administered emails and documents, maintaining order and confidentiality.• Coordinated virtual meetings, ensuring smooth communication among participants.
- HOTEL (REMOTO)VIRTUAL CUSTOMER SERVICEJanuary 2019 - January 2023 (4 years)• Provided efficient support to guests, managing reservations and inquiries online.• Responded promptly to emails and social media messages, ensuring clear and friendly communication.• Coordinated schedules and services to optimize the customer experience.
- Hote laborioFAMILY BUSINESS SUPPORT - ASSISTANT (INFORMAL)HUMAN RESOURCESJanuary 2018 - January 2025 (7 years)León, Nicaragua• Served customers and provided personalized follow-up via WhatsApp.• Used Canva and managed social media to support business promotion and communication.• Implemented digital tools for activity tracking and control.
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Education
- LICENCIATURA ADMINISTRATIVAUniversidad tecnologica La salle ULSA2023LICENCIATURA ADMINISTRATIVA
- MASTEREUDE BUSINESS SCHOOL2024MASTER