Elena D

I am a freelance specializing in community management, digital customer relations and visual content creation.

Trilingual (French / English / Russian), I support brands in developing their image, their reputation and their link with their online community.

✨ Thanks to a rich career in various sectors – luxury, BtoB/mass retail trade, recruitment – I have developed a keen sense of customer service, advice and quality communication.

Today, I put my expertise at the service of digital: content creation, social network animation, community management and customer communication, always with attention to detail and professionalism.

My services

📱 Community Management

• Animation of your social networks (Instagram, Facebook, LinkedIn, etc.)

• Content creation (texts + visuals)

• Editorial calendar

• Moderation & responses to messages/comments

• Engagement development

💬 Digital Customer Relationship

• Management of customer messages (email, chat, networks)

• Satisfaction monitoring & loyalty

• Response to reviews and complaints

• Communication tone aligned with your brand

🎨 Visual content creation (Canva)

• Visuals for social networks, stories, flyers, etc.

• Respect for your graphic charter

• Professional and attractive content

🧩 Digital support & communication

• Monitoring & benchmarks

• Proofreading / correction of content

• Translation FR / EN / RU

Why choose me?

✅ Experience in demanding sectors (luxury, mass retail, HR)

✅ Attention to detail and premium service

✅ Creative, autonomous & responsive

✅ Fluid communication in 3 languages (FR / EN / RU)

✅ Human and tailor-made approach