Freelancer profile translated to English.

Description

Hello! I'm Elena, a professional in administrative management and documentary organization specialized in bringing order, efficiency, and technical support to companies, professionals, and projects that need to optimize their day-to-day.

Throughout my career and thanks to my academic training in the Degree in Social Work, I have developed an excellent capacity for active listening, incident resolution, and highly empathetic and decisive customer service. I know how to handle complex situations with calm and professionalism.

In what areas can I add value to your project remotely?

- Administrative and Documentary Management:Organization and digital archiving of files, efficient workflows, control of internal documentation, and meticulous data entry.

- Data and Cloud Environments Management:Database updating, maintenance, and analysis. Advanced Microsoft Excel skills and information resource management.

-Customer Support and Service:Incident management, telephone support, email support, and complaint resolution with a focus on objectives.

- Visual Creative Support:Complementarily, I handle digital editing and layout tools (Adobe Photoshop, Illustrator, InDesign), which allows me to give a flawless visual finish to reports, documents, or corporate materials if the project requires it.

I consider myself a decisive person, with a great ability to quickly adapt to different IT tools and new management systems. My goal is to take administrative workload off your shoulders so you can focus on what you do best, with the peace of mind that your documentation and your clients are in the best hands.

Shall we talk about how I can help you organize your daily workflow?

Languages

English
Native or bilingual
Spanish
Native or bilingual

Workplace preferences

Can work on-site

Granada (up to 50km)

Macrosad Senior,
Administrative Assistant
December 2024 - July 2025 (7 months)
Granada, Spain
As an Administrative Assistant at the center, I was responsible for the management, organization, and digital archiving of confidential files. I performed daily tasks of data entry, control, and updating in the internal system, as well as providing continuous administrative support and quality telephone assistance to optimize office workflows.
Administrative management Organization and planning File management Data entry Telephone support
Naturgy,
Teleoperator
July 2025 - October 2025 (3 months)
Granada, Spain
Telephone support and advice to clients. Management of incidents and complaints. Database updating. Work towards commercial objectives.
Telephone support Incident management Database management Data entry Administrative management
Macrosad Senior,
Cleaning Staff
October 2024 - December 2024 (2 months)
Granada, Spain
Organization and planning of daily tasks. Compliance with hygiene and quality protocols. Space organization.

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Signup to reveal

Degree in Social Work
University of Granada.
Grado en Trabajo
Information Resource Management. Microsoft Office Course.
Gestión sobre Recursos de Información. Curso de Microsoft Office.

Check out Elena's education

Sysadmin

Elena Castro Bermudez

Administrative Assistant

About Elena

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