Description

Multilingual and detail-oriented professional with a strong background in quality assurance, client coordination, and administrative support. Experienced in managing documentation, databases (CRM systems), internal audits, and client communication in fast-paced, cross-functional environments. Adept at handling complex schedules, supporting auditors and back-office teams, and ensuring data accuracy. Eager to contribute to the company mission of quality and integrity as a Customer Service Agent by combining organizational skills with a passion for service excellence.

Languages

English
Native or bilingual
German
Fluent
Bulgarian
Native or bilingual

Workplace preferences

Can work on-site

Zurich (up to 50km)

Freelancer
Quality Assurance Engineer
November 2021 - Today (4 years and 7 months)
• Managed the quality assurance process for diverse clients, ensuring adherence to timelines and quality standards.
• Coordinated QA processes, ensuring adherence to timelines and high service quality.
• Communicated with clients pre- and post-testing, resolving issues efficiently.
• Managed test documentation, deadlines, and reporting using Jira, Confluence, and Azure DevOps.
• Supported internal process improvement and maintained client/auditor correspondence logs.
• Clients: Swisscom, local.ch, Klarna, Revolut, Rolex, Nike, IKEA, etc.
• https://www.swisscom.ch/;
◦ https://www.local.ch/;
◦ https://wire.com/;
• https://www.nzz.ch;
◦ https://quickline.ch/;
◦ https://zalando.de/;
• https:/www.klarna.com;
◦ https:/www.payoneer.com;
◦ https:/www.revolut.com ;
• https://www.ikea.com;
◦ https://www.rolex.com;
◦ https://www.nike.com/;
SCRUM
Project Manager
March 2017 - Today (9 years and 3 months)
• Coordinated and managed IT and innovation projects with diverse stakeholders.
• Developed and maintained ISO-compliant QMS and project documentation
• Coordinated international teams and stakeholders; ensured on-time delivery.
• Ensured compliance with ISO 9001 standards.
• Improved processes through BPM/BPA.
• Managed change within an organization.
• Managed cross-functional teams, driving the execution of project plans and ensuring timely delivery.
• Prepared project reports and coordinated logistics for innovation audits and events.
European Commission
External expert in IT, Transport and Innovations
March 2015 - November 2023 (8 years and 8 months)
Belgium
• Evaluated project proposals within the IT and innovation sectors.
• Conducted quality assurance and audits of EU-funded projects, ensuring compliance with ISO standards.
• Analysed project scopes and participated in the evaluation of project proposals.