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Elegant MateusEM

Elegant Mateus

Technical-functional consultant Dynamics 365 CRM

On-demand
Le Pré-Saint-Gervais, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Elegant

With 11 years of experience in an international company, my role was to administer the group's internal applications end-to-end: Requirements gathering, participation in tenders, implementation/development, testing, deployment, support. Evolving in a constantly changing environment (mergers/acquisitions of multiple companies) and Anglo-Saxon (9 subsidiaries in 8 different countries), the challenges were commensurate with the group's dynamism: resource pooling, unification/convergence of business processes, variety of issues and environments, change management, cultural differences.
  • English

    Fluent

  • French

    Native or bilingual

Can work on-site
Le Pré-Saint-Gervais (up to 50km), Paris (up to 20km)

Experience

  • TotalEnergies TOTSA
    Technical-functional consultant D365 CRM
    ENERGY AND UTILITIES
    September 2020 - July 2025 (4 years and 10 months)
    Dynamics 365 CRM (Online)
    • Implementation of new business processes (Dynamics Sales)
    • Data migration, integration
    • Business process improvement
    • Gathering, analysis of business needs (workshop facilitation, scoping and technical costing)
    • Documentation, training of business teams
    • Dynamics 365 platform administration
    • Level 2/3 support

    • Technologies (C#, plugins, javascript, power Automate, Power Apps, PCF, Azure, APIs, Python…)
    Microsoft Dynamics 365 CRM Dynamics 365 for Sales Dynamics 365 Configuration Dynamics 365 Administration
  • Banque de France
    Senior Technical Lead CRM
    BANKING AND INSURANCE
    September 2018 - July 2019 (11 months)
    Dynamics CRM 2015 Onpremise
    Implementation of the technical solution
    • Supervision of the CRM team (2 developers)
    • Analysis and costing of functional specifications
    • Proposal and implementation of the technical solution based on functional specifications defined by the MOA (Web resources, custom workflows, plugins, soap requests for communication with the web portal, configuration, interfaces with third-party applications, SSRS reporting)
    • Preparation of sprint delivery packages
    • Coordination between the CRM team and the web team (customer portal)
    • Agile project methodology
  • Fil Rouge
    CRM Administrator
    PRESS AND MEDIA
    October 2017 - March 2018 (6 months)
    Carrières-sur-Seine, France
    Dynamics CRM 365 Online
    Business process improvement
    • Development of a campaign import module (C# Web API, AngularJs, Html, CSS )
    • Implementation of a reporting tool (SQL Server Reporting Services)
    • Improvement of deliverable quality by implementing agile methods with service providers
    • System administration

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Education

  • Scientific Baccalaureate
    Lycée Camille Sée
    2000
  • University Diploma in Technology in Computer Science
    René Descartes – Paris V
    2002

Certifications

Skill set

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