Freelancer profile translated to English.

Description

Administrative Assistant specialized in process management, IT support, and document control.

With over 4 years of experience in sectors such as telecommunications, retail, and energy, I have worked in corporate environments managing databases, critical incidents, project tracking, and technical team support. I stand out for my organization, mastery of tools like Power BI, ServiceNow, Ms Office, and Google Drive, and a strong results orientation.

I have participated in technological migrations, user support, strategic report preparation, and coordination between IT and operations areas. I am currently located in Barcelona and available to collaborate on freelance projects, both remote and in-person.

Languages

Spanish
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Gestelcom
Administrative Assistant
June 2023 - July 2025 (2 years and 1 month)
Additions, removals, and modification of FTTH/VSAT Requests. Registration and tracking of distribution centers. Tracking of VSAT/FTTH requests using the management tool (ServiceNow). Registration and update in the Cellnex billing process/system. Management and registration of new distribution centers (Location/Installation), equipment, loading of centers in ServiceNow. Management and creation of installation files in Endesa distribution's proprietary Unisite system.
Financiera oh
Administrative Assistant
January 2021 - February 2022 (1 year and 1 month)
Group Service Now migration project (migration of incident circuits, changes, SLAs, and service requests to ServiceNow) in collaboration with the client. Control and Registration of Mass and critical Incidents. Additions and Removals of licenses. Handling and extraction of reports (Service Now, Aranda, PowerBI). Tracking of incidents and resolution time for the telecommunications area. Management of site access for telecommunications and different functional groups. Tracking of internal projects for the telecommunications and systems area. IP Assignments.
Promart Home|
Administrative Assistant
December 2021 - February 2022 (2 months)
Documentary/Administrative Management. Control and registration of critical store equipment. Monitoring and evaluation of service provider performance. Responsible for IT area provisioning and support. Support in IT management (Company Apps, Office, Oracle, Sql).