Eléa Diot

E-payment manager at Getaround, I manage all payment flows between owners, renters, insurance, and assistance. I ensure the monitoring of receipts and reimbursements, the recovery of unpaid debts, as well as bank reconciliation to guarantee the reliability and fluidity of transactions.

In direct contact with customer service, claims, and accounting teams, I contribute to resolving payment issues and improving user experience. I also interact with customers to provide support and handle requests or disputes.

Finally, I participate in documentation writing, procedure optimization, and team training, as part of a continuous improvement approach.

6-month temporary mission as a Sales Administration Assistant managing key accounts at Suez RV (Recycling & Valorization). I handled centralized invoicing and reporting, customer relations and dispute management, as well as complete administrative follow-up of client files. I also independently managed the national deployment of a new client — from equipment ordering to the creation of invoicing files.

Customer Service Assistant — Oct. 2013 to Mar. 2015

As a contractor through the agency You, I managed the phone switchboard, recorded customer orders, and handled after-sales follow-up in collaboration with the European service center. I also managed equipment reservations, returns, and exchanges with the European stock — in French and English.

Sales Assistant & Sales Administration — Mar. 2015 to Sep. 2016

Directly employed at National Instruments, I handled non-technical pre-sales requests, managed commercial terms, credit notes, and re-invoicing, as well as verified product availability and complex price quotes. I also created client account activity reports, coordinated sales appointments, and managed a telephone system renewal project.