About Elea
French
Native or bilingual
English
Fluent
Experience
- Schneider ElectricCustomer Experience Development & Data LeaderENERGY AND UTILITIESDecember 2023 - Today (2 years and 6 months)Grenoble, France- Monitoring of customer experience performance in differentteams/countries- Creation of a Quality performance monitoring dashboard- Synchronization between teams for action implementation- Customer Journey Mapping and digital recommendations:coaching and implementation of digital tools.
- SoLocalWeb Support Project ManagerSOFTWARE PUBLISHINGSeptember 2022 - November 2023 (1 year and 3 months)Grenoble, France- Management of a portfolio of about thirty clients: management of client projects in collaboration with technical teams.- Advising clients according to their questions and needs (Store Locator, BRIDGE back-office, SEO Audit, audience measurement, content, API, Google My Business etc.).- Personalized training and coaching for clients: SEO, content strategy, use of digital tools, analysis of web performance.- Analyzing, qualifying, monitoring, and processing client requests received.- Creation of performance monitoring dashboards: Looker Studio, AT Internet...- Proposing improvements to the BRIDGE by Solocal platform and the various tools used.
- KPInsight AnalyticsWeb Marketing Project AssistantE-COMMERCEApril 2021 - August 2021 (4 months)Grenoble, France- Analyses via web analytics tools- Web performance audit- Implementation of analytics trackers- Tracking acceptance testing- Occasional tag management tasks- Competitive intelligence- Content writing
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Education
- Master 2, Marketing Digital & Consommateur ConnectéGrenoble IAE2022
- Master 1, Marketing ; VenteGrenoble IAE2021
Certifications
- Google Analytics Individual QualificationGoogle2021