About Eldar
5+ Years Experience in integrations, workflows, and development
I help businesses connect systems, automate workflows, and build dashboards to display the information and interact with it.
- Expert in WhatsApp API integration and account management (Meta Whatsapp for Business Techincal Integration certificate)
- Connecting web platforms via REST APIs
- Troubleshooting broken or inefficient integrations
- Automating repetitive workflows (e.g., CRM, eCommerce)
- Development experience with both frontend and backend technologies
- Working with tools like Zapier, Make, n8n
English
Native or bilingual
Can work on-site
Valencia (up to 50km)
Experience
- Soren SystemsAutomation Developer/Sales EngineerJune 2025 - Today (1 year)• ● Built low-code automation solutions integrating LLM APIs, improving client workflows and reducing manual workload.• ● Developed a meeting analysis system that automated transcription and summary generation for interviews, discovery calls, and team meetings, saving ~20–30 minutes per meeting (~24 hours monthly).• ● Implemented a website chatbot for a legal firm that automated FAQs, lead intake, and CRM data entry, reducing repetitive inquiries by ~40% and increasing qualified leads by ~25%.• ● Participated in exploratory calls with prospects, helping scope automation projects, present technical tradeoffs, and support sales engineering tasks.• ● Supported lead sourcing initiatives and provided pre-sales technical assistance.
- Upwork FreelanceAutomation SpecialistJanuary 2024 - January 2026 (2 years)• ● Delivered 3 automation projects for repeat clients with a 5-star rating.• ● Built workflows using n8n, Zapier, Make.com and integrated services such as WhatsApp API, Notion, Calendly, and other web tools.• ● Work included process automation, data syncing, and improving client lead intake pipelines. Projects were delivered on time with high client satisfaction and strong communication.
- 360DialogSenior Support Engineer/Integration specialistNovember 2024 - Today (1 year and 7 months)• ● Troubleshoot technical issues related to WhatsApp API integrations for clients and resellers, including debugging webhooks, authentication, API flows, and performance issues.• ● Onboarded 50+ reseller partners who built integrations for more than 700 end customers.• ● Improved support workflows for a 20-person team handling ~4,000 monthly tickets, contributing to higher CSAT scores and improved public review ratings.• ● Increased AI chatbot ticket auto-resolution from 10% to 30% by designing and fine-tuning intent handling and knowledge base content.• ● Advised partners on integration best practices, scaling strategies, and API adoption.
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Education
- Law Degree Meta WhatsApp for Business Technical Implementation CertificateUniversity of SarajevoLaw Degree Meta WhatsApp for Business Technical Implementation Certificate
Certifications
- Whatsapp for Business Implementation CertificateMeta2025