Elda Ossima

Customer acquisition and retention consultant, I support companies (SMEs, startups, firms) in developing their business through prospecting, customer database structuring, and customer relationship optimization strategies.

My experience has been built through commercial development, recruitment, and professional training. I have notably worked on creating and enriching databases, multi-channel prospecting (LinkedIn, email, phone), prospect qualification, and customer portfolio management.

I intervene at all stages of the acquisition cycle: target identification, contact initiation, qualification, appointment setting, follow-up, and retention. I place particular importance on data quality and the continuity of customer relationships.

In parallel, my role as a trainer (BTS MCO) allows me to share best commercial practices, support skills development, and structure pedagogical approaches around customer relationships and commercial development.

I have worked in various environments (recruitment firms, tech companies, temporary work, and freelance missions), which allows me to quickly adapt to my clients' tools, sectors, and challenges.

My goal: to help companies structure their acquisition, strengthen their retention, and transform their contacts into concrete and sustainable opportunities.