About Elcyanne
Specialized in digital communication and visual creation, I support brands, entrepreneurs, and organizers in designing aesthetic, coherent, and effective communication materials.
French
Native or bilingual
Portuguese
Native or bilingual
English
Conversational
Experience
- | MEIDigital Communication and Visual Creation AssistantSOCIAL NETWORKSFebruary 2025 - Today (1 year and 6 months)São Paulo, Brazil
Social media management for national and international companies.
Content creationDigital visual content creationVisual identity & brand coherenceMarketing materials (flyers, banners, menus, presentations)Visuals for social media (Instagram, LinkedIn, Facebook)Layout & visual hierarchyLight art directionMulti-format adaptation (web, mobile, print-ready) - Híbrido | MEIJunior Support AnalystHUMAN RESOURCESMarch 2025 - April 2025 (1 month)São Paulo, State of São Paulo, BrazilJunior support analyst with experience in functional and technical assistance, I supported users and teams in incident resolution, malfunction analysis, and support process optimization.I was involved in:Incident analysis, qualification, and processing (level 1 and 2),Identification of causes and proposal of effective solutions,Rigorous ticket tracking until complete resolution,Writing documentation and procedures to improve support quality,Collaboration with technical teams for more complex cases.This experience allowed me to develop excellent service orientation, strong analytical skills, clear communication with users, and good adaptation to technical environments.
- MEIEvents and Groups CoordinatorENTERTAINMENT AND LEISUREJune 2024 - Today (2 years and 2 months)São Paulo, BrazilEvents professional, I support brands, companies, and organizers in the operational coordination and promotion of their events, from conception to execution, with a strong focus on participant experience and performance.I am involved in:Logistical planning and coordination (suppliers, on-site teams, schedules),Team management (event staff, hostesses, technicians, animators),Multichannel promotion of events (social media, partnerships, digital campaigns),Creation of promotional content (visuals, texts, ads),Tracking registrations, attendance, and participant feedback,Management of unforeseen issues on the day with reactivity and professionalism.I stand out for my excellent organization, keen attention to detail, fluid communication with teams and partners, as well as a strong ability to create engagement around events.
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Education
- Social Media Marketing CertificationSEBRAE Certification2025Certificação em Marketing em Mídias Sociais
- TelemarketingIPED2025Telemarketing