Freelancer profile translated to English.

Description

IT Support Technician at VULCAIN Services Morocco, attached to the IT Department, Riyad stands out with a hybrid profile combining IT support, information systems administration, access governance (IAM), document management, and digital transformation.

Beyond classic support activities, he works on Microsoft 365, Active Directory, Azure AD, Exchange, SharePoint, OneDrive environments, and ITSM tools such as GLPI and ServiceNow. He also participates in the administration of regulated quality management systems (QMS) in GxP environments, with a strong focus on compliance and traceability requirements.

Languages

French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Vulcain SERVICES
IT Support N1/N2
ENERGY AND UTILITIES
February 2026 - Today (6 months)
VULCAIN ENGINEERING GROUP
Experience in IT support and administration of Microsoft environments, with strong exposure to cloud services and identity management. Active Directory administration (accounts, groups, permissions) Identity and Access Management (IAM) Support and administration Microsoft Exchange Management and support of Microsoft Azure environments Incident and request handling via GLPI Contribution to service continuity and user satisfaction
Microsoft Entra ID Network Administration Office 365 Administration
Maroc Telecom
IT Support Technician
October 2025 - January 2026 (3 months)
FEC, Colima, Mexico
Daily interaction with users to ensure the availability and proper functioning of the IT infrastructure. Office assistance and level 1 technical support Maintenance, installation and configuration of workstations
Managing user tickets and requests Rapid resolution of technical incidents Preventive maintenance of the computer network Raising awareness of IT best practices
Court of Cassation;
ESXi Administration Technician
February 2025 - March 2025 (1 month)
Rabat, Morocco
Participation in the audit and improvement of a virtualized and secure infrastructure. Audit of the existing server infrastructure Configuring network equipment (routers, switches, firewalls) Implementation of a Veeam backup solution ESXI host administration via vCenter Contribution to a VDI infrastructure Enforcement of security policies via Fortigate Firewall