About Ekaterina
French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Experience
- Gradiweb I Agence E-commerce Shopify PartnerEcommerce Project ManagerE-COMMERCEDecember 2019 - August 2025 (5 years and 8 months)Paris, FranceGradiweb – Shopify partner agency based in France, specializing in the creation and optimization of online stores.✅ Main Missions:Leading e-commerce projects, from needs assessment to post-launch monitoring.Adapting the management method (flexible or highly structured) according to the client and project type.Coordinating teams (technical, design, marketing) and managing resources.Analyzing site performance: conversion rates, loading times, customer journeys.Proposing optimizations to improve sales and user experience.🚀 Achievements:Successful launch of over 20 e-commerce sites with a significant improvement in online visibility and sales for clients, within the agency.Improving internal processes to reduce delivery times while maintaining a high level of quality.Building lasting client relationships based on trust and regular support.Maintaining a high client satisfaction rate through proactive problem-solving and transparent communication.
- DOCAPOSTEClient Manager, Electronic ArchivingMarch 2015 - July 2019 (4 years and 4 months)Paris, FranceAt DOCAPOSTE (La Poste group), I managed electronic archiving projects.✅ Key Missions:Needs definition, costing, specifications.Coordination of IT, legal, and operational departments.Compliance with standards: NF Z42-013/026, ISO 27001.Client relations and digital transition support.Regulatory monitoring and training.🚀 Results:Projects 100% compliant and auditable.Strong client relationships with customer loyalty.
- DOCAPOSTEInternational Client Relations Manager, Digital PrintingMarch 2010 - February 2015 (4 years and 11 months)Paris, FranceManagement of international clients in Europe.✅ Key Missions:Strong client relationships, fluid communication in English.Quality assurance and service compliance.Operational monitoring: revenue, service continuity, incident management.Cross-departmental coordination for client satisfaction.🚀 Results:Optimized international customer experience.Objectives achieved with effective collaboration.
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Education
- Mastery of quality in web projectsOpquast2020