Freelancer profile translated to English.

Description

Virtual Assistant with 10 years of professional experience in the hotel and service industry, specializing in back office, reservations, and administration.

Through my experience in reception and reservations, I am familiar with structured processes, fast response times, and service-oriented communication from daily operations. Whether it's reservation management, booking processing, email management, appointment organization, or data maintenance, I ensure smooth processes in the background and reliably relieve you of operational tasks.

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Selbstständig
Virtual Assistant
January 2026 - Today (7 months)
Feel free to contact me if you need support in the administrative area – for example, with reservation and booking management, appointment and email management, customer service, or general back office tasks.
I will reliably take care of everything you want to outsource to make your daily work more efficient and structured.
Correspondence is possible in German and English.
Urban Loft Berlin by Althoff Hotels
Loft Agent
HOSPITALITY
September 2023 - Today (2 years and 11 months)
Front Office & Bar Staff (Lifestyle Hotel)
Check-in/out, guest relations, walk-in reservations, PMS maintenance, up- & cross-selling, bar & breakfast service, cashier, complaint management & interdepartmental coordination.
Customer Service Reservation Opera PMS Responsibility Hospitality
Stadthotel Oranienburg
Hotel Specialist
HOSPITALITY
January 2016 - August 2023 (7 years and 7 months)
Reception & Service Staff (4★ Hotel)
Guest relations, check-in/out, reservations, service, cashier, shift management & complaint management.
Customer Service Reservation Administrative Support Organization Hospitality