Freelancer profile translated to English.

Description

Customer Relations Officer at Eat Salad, I managed daily customer interactions across various channels (email, phone, social media). I was responsible for handling requests and complaints, tracking orders, and quickly resolving issues, with a constant focus on satisfaction and loyalty. Organized, responsive, and attentive, I contributed to providing a smooth and positive customer experience, in coordination with internal teams.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Barat Corporate - Eat Salad
Administrative Assistant/Customer Relations Officer
RESTAURANTS AND FOOD SERVICE
August 2022 - July 2025 (2 years and 11 months)
Mérignac, France
Customer Service & E-Reputation Management:
- Responded to all customer reviews on Google for each restaurant to maintain a professional and responsive image.
- Monitored and processed customer complaints to improve satisfaction and loyalty.
Digital Management & Online Platforms:
- Updated Google listings and product information on the official website as well as on delivery platforms (menus, prices, visuals).
- Managed and resolved technical issues on the website (e.g., unreceived orders, malfunctions).
Internal Documentation:
- Wrote the Eat Salad operational manual to standardize processes and facilitate franchisee training.
Employee & Management Logistics:
- Organized and managed business travel for employees and management (bookings, tracking, coordination).
Accounting & Financial Monitoring:
- Daily account reconciliation for real-time treasury monitoring.
- Tracked loan payment due dates to ensure sound financial management.
Organization High Availability Discretion Emergency Management Time Management
Start'HOME Transactions
Real Estate Advisor
REAL ESTATE
May 2021 - July 2022 (1 year and 2 months)
Talence, France
- Real estate prospecting
- Real estate property valuation
- Real estate transaction supervision
- Financial, legal, and tax advice
Prospecting Communication Organization Telephone Prospecting