Freelancer profile translated to English.

Description

I am a versatile professional specializing in sales, prospecting, and customer relations, with a solid background in customer support and loyalty, while achieving excellent commercial results.

Concurrently, I apply my creativity to digital communication: designing posters, promotional videos, edits, and visual content for social media, transforming ideas into attractive and impactful materials.

As a freelancer, I offer my services for commercial prospecting, sales, customer support, and visual content creation, with a results-oriented, innovative, and efficient approach.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Lomé (up to 50km)

Elite Call Center
Call Center Agent
TELECOMMUNICATIONS
October 2023 - Today (2 years and 8 months)
Lomé, Togo
Versatile role: call center agent and assistant manager at Elite Call Center

Commercial prospecting and appointment setting

Sales of services and support for prospects to offer tailored solutions

Assistance to the manager in operational tasks and team organization

Recruitment: profile selection and initial candidate interviews

Management of the company's social media presence

Design of visual materials: promotional posters and videos

Development of skills in customer relations, sales, organization, digital communication, and content creation
Digital Communication Recruitment Telephone Prospecting Team Management
Expert Pro
Telephone Operator
April 2024 - June 2024 (2 months)
• • Commercial prospecting and customer orientation
• • Management of database information
Glow Contact Togo
Call Center Agent
TELECOMMUNICATIONS
April 2023 - March 2024 (11 months)
Lomé, Togo
Active prospecting and setting qualified appointments

Sales and promotion of energy solutions tailored to clients

Testing and exploring new markets to assess commercial potential

Follow-up and support of clients throughout the sales process

Analysis of client feedback and optimization of commercial strategies

Development of skills in sales, prospecting, customer relations, and market research