Freelancer profile translated to English.
Back to original languageAbout Edwina
Organization and operational efficiency consultant, I support companies that wish to transform their internal operations into a clear and scalable system. My approach is pragmatic: I eliminate the superfluous so you can focus on your added value.
I intervene on three strategic axes to structure your business:
1. Processes and Management
I carry out a diagnosis of your current operations to simplify your work methods. The idea is to remove bottlenecks and implement simple, visual management tools that replace unreadable Excel files.
2. Management and Human Resources
I help you clearly define everyone's roles to reduce stress and improve internal communication. I also structure your recruitment and onboarding processes to welcome your future talent frictionlessly.
3. Customer Relations and Performance
I analyze your customer journey to maximize satisfaction and loyalty. I structure your customer service processes and your sales organization to increase responsiveness.
My field experience in management and recruitment allows me to go beyond simple advice. I offer immediately actionable solutions, grounded in your daily reality.
My goal is to make your organization more fluid to give you back the freedom to manage your core business.
How I work
Whether it's a one-off mission to solve a specific problem or longer-term support like interim management, I adapt to your structure. I work remotely or on-site in the Montpellier area.
Let's discuss your challenges. Contact me for a first 15-minute chat: we'll review your needs and define a tailored action plan together.
French
Native or bilingual
Can work on-site
Montpellier (up to 30km)
Experience
- LIP Solutions RHExpert Recruitment ConsultantOctober 2021 - June 2025 (3 years and 8 months)Full management of a client portfolio (SMEs, mid-cap companies, large accounts) with needs analysis, objective definition, mission scoping, and strategic support. Implementation of the recruitment process, structuring of priorities. Development of advanced sourcing strategies (job boards, social networks, direct approach) according to client objectives. Conducting structured interviews, analytical skills assessment, and presentation of qualified shortlists. Regular reporting to management: HR indicators, operational performance, continuous improvement recommendations.
- Entreprises Solutions Numériques 2FCI / ATS Sécurité PrivéeB2B Sales RepresentativeJanuary 2014 - January 2015 (1 year)Analysis of company needs, strategic recommendations, client portfolio management, business development, and loyalty.
- Columbus Café PolygoneOperational ManagerJanuary 2016 - January 2018 (2 years)Team supervision, operational management, cost optimization, process formalization, team training, performance management, resolution of complex situations.
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Education
- Visual CommunicationÉcole Supérieure d'Artet MédiaCommunication visuelle
- CAP Draftsman Baccalaureate ProfessionalStudio M ToulouseCAP Dessinateurd'exécution Baccalauréat Professionnel –