Freelancer profile translated to English.
Back to original languageAbout Edward
British by birth, I have lived in Lyon since 2010. With 15 years of experience in customer relations, management, insurance and software publishing, I decided to reorient my career towards my true passion: languages. I recently completed a professional training course in translation from French to English at Edvenn, which allowed me to acquire solid skills in this field.
English
Native or bilingual
French
Native or bilingual
Can work on-site
Lyon (up to 50km)
Experience
- EDWARD CLARKE EITRANSLATOR (FR > EN) and ENGLISH TEACHEREDUCATION AND E-LEARNINGApril 2024 - Today (2 years and 2 months)Lyon, France• I translate documents from French to English, ensuring accuracy and fluency for effective communication• I teach "Business English" in 3 higher education institutions and 2 adult training organizations
- CEGID,CUSTOMER CARE MANAGER OF THE CUSTOMER RELATIONSHIP POLESOFTWARE PUBLISHINGFebruary 2020 - January 2024 (3 years and 11 months)Lyon, France• I manage a team of 2 managers and 20 customer relationship advisors• I implement a new CRM and write the operational processes• I manage the KPIs relating to the processing of customer requests
- AXA ASSISTANCE FRANCE,HEAD OF HEAVY GOODS VEHICLE ASSISTANCE PLATFORMBANKING AND INSURANCEJanuary 2015 - January 2020 (5 years)Lyon, France• I supervise a service of 5 managers and 50 assistance officers• I coordinate multi-site activity in Spain, Germany and Morocco
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Education
- TRAINING IN TRANSLATION FROM FRENCH TO ENGLISHEDVENN2025FORMATION A LA TRADUCTION DU FRANÇAIS VERS L'ANGLAIS
- Certificate in English Language Teaching (Pass B)THE ELT HUB CELTACertificat d'enseignement de l'anglais (Pass B)