Freelancer profile translated to English.

Description

I am Edu, a person who has embarked on the world of entrepreneurship with the idea of making market, consumer, product, brand analysis, or any other aspect that can help a company better understand its environment and grow, more accessible. To do this, I rely on various artificial intelligence tools, which allow data to be transformed into useful insights quickly and affordably.

On my website (insightios) I have published some project examples.

They are general studies organized by categories, but when I work with a client, I totally adapt the approach to the specific sector, market, or challenge of their business.

Industry field of expertise

Languages

Spanish
Native or bilingual
Catalan
Native or bilingual
English
Native or bilingual
Portuguese
Fluent

Workplace preferences

Can work on-site

Barcelona (up to 50km)

Insightios
Market Researcher - Freelance
March 2025 - Today (1 year and 3 months)
I launched Insightios as a freelance project with the aim of offering market, consumer, product, or brand analysis that truly helps companies make more informed and strategic decisions. I use artificial intelligence tools to make these types of analyses more accessible, faster, and more useful, for both startups and established companies. On my website, I share general research examples, and when I work with a client, I fully adapt the approach to their specific sector, objective, or challenge.

www.insightios.com
Artificial Intelligence (AI) Consumer Insights Insights Discovery Strategic Planning Market Research
Flanks
Senior Customer Success Manager
August 2023 - February 2025 (1 year and 6 months)
Barcelona, Spain
Flanks is a financial data aggregation platform that provides comprehensive solutions to connect and retrieve financial information from multiple sources. It is designed to support wealth management firms, financial advisors, and fintech companies by delivering aggregated data to improve decision-making and client service.

As a Customer Success Manager my duties are:
- Act as a trusted advisor, leveraging deep knowledge of the Flanks sokutions to help clients optimize its use and achieve their business goals.
- Facilitate effective communication and collaboration between internal teams and clients, ensuring alignment on objectives and addressing any challenges.
- Proactively identify and solve real-world financial data aggregation problems faced by clients, driving long-term success.
- Monitor client performance metrics, offering insights and recommendations to maximize value creation, client satisfaction and to create upselling/crosselling opportunities.
- Influence both technical and non-technical stakeholders to foster productive relationships and ensure a seamless customer experience.
Adyen
Partnerships Specialist - Impact
October 2022 - June 2023 (9 months)
Ámsterdam, Netherlands
At Adyen we realised that with every payment comes the opportunity to do good! That's why we decided to leverage our existing technology and created Giving. Giving is a product feature that enables our clients to accept charitable donations during the online and in-store checkout process, and allows them to strengthen their bond with their shoppers by providing a platform for their preferred charitable causes.

In my role as Partnerships Specialist I had to:
- Promote and develop the Giving solution among our clients.
- Walk with our clients through the whole onboarding of the Giving solution.
- Be the main point of contact between our clients and their preferred charities/NGOs.
- Improve internal processes (i.e. team new joiners guidelines, CRM updates, internal FAQ…).
- Make the Giving solution more scalable.