Freelancer profile translated to English.

Description

Independent IT support consultant with over 10 years of experience, specializing in weekend and holiday service continuity – a rare and strategic niche for companies that cannot afford downtime.

I provide remote intervention for L1/L2 incidents: user issues, application failures, workstation malfunctions, in multi-site environments. Experienced in the retail and IT service company sectors, I quickly adapt to varied technical contexts and high availability requirements.

Comfortable with ServiceNow and Jira Service Management, I integrate seamlessly into your existing ITSM processes from the very first weekend.

Ideal for: regular on-call duty, occasional replacement, reinforcing your support team during off-peak weekday hours.

Industry field of expertise

Languages

French
Native or bilingual
German
Basic

Workplace preferences

Remote only

Primarily works remotely

ROUGE GORGE LINGERIE
SUPPORT TECHNICIAN
RETAIL (SMALL BUSINESS)
September 2025 - Today (9 months)
• Responsible for store openings and closings
• Store operations
• Store support
• Head office user support
• Handling incidents related to Winstore checkout software
• Responsible for upskilling L1 technicians
• Knowledge base upgrade
Operations Active Directory Management customer support User Support Technical Analysis
HELIOS RETAIL
SOFTWARE SUPPORT TECHNICIAN
SOFTWARE PUBLISHING
December 2024 - April 2025 (4 months)
• Handling customer requests by phone or email
• Assisting customers with checkout solutions (Phénix Bo, Phénix mobile)
• Troubleshooting users on Windows and Hélios software
User Support customer support Technical Analysis VMware vSphere Monitoring
SOLEM_ATTENTIVE
GERMAN CUSTOMER SUPPORT
TECH
July 2024 - October 2024 (3 months)
• Qualification of telecare devices
• Handling technical requests from German, Austrian, and Swiss resellers
• Translation of the MyAttentive application into German
User Support customer support Office Tools Use of office tools: Excel, Word, ERP, CRM

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Bachelor of Media Informatics
FACHHOCHSCHULE GELSENKIRCHEN
2005
Bachelor Medien informatik
German Language Diploma (DSH)
RWTH ACCHEN
2003
Diplôme langue allemande (DSH)

Other

Edouard Jean-Marcel Moukwane Ewandje

IT Support Consultant N1/N2 | Weekend On-Call &

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