Edouard Gonet

Edouard carried out the complete implementation of Zendesk Support for our company, including the delicate migration of all our data from the FrontApp tool. I am particularly satisfied with the quality of the service. Edouard demonstrated remarkable professionalism and technical expertise. Zendesk Expertise: His perfect mastery of the tool was key to the success of this complex transition. Scoping and Support: Excellent initial scoping and high-quality support at every stage of the project. Confidentiality: A very important point: Edouard demonstrated strict respect for the confidentiality of our data and processes. Support and Training: The mission included providing various training materials and documentation, allowing our teams to quickly get started with the new tool. Communication and Availability: Smooth communication, great responsiveness, and excellent availability. Flexibility and Commitment: Demonstrated flexibility in response to our requests while perfectly respecting the initially defined scope and duration of the mission. In conclusion, Edouard is an extremely competent and reliable consultant. I recommend him without any hesitation for any implementation, migration, and training project on Zendesk.

We called on Edouard for an audit of our use of Zendesk, which we have been using for about ten years. Over time, the tool had become increasingly complex to manage, and we needed to simplify its structure while defining a new workflow for our customers and internal advisors. Edouard perfectly grasped our issues and proposed concrete, clear, and tailored solutions. His deliverables were rich and well-structured! He was also very available, not hesitating to come to our premises for important meetings and always remaining responsive to our requests. Beyond his professionalism, working with Edouard is a real pleasure. His serious yet friendly approach greatly facilitated communication. We were very satisfied with this first mission and are delighted that he is now assisting us in implementing the action plan he proposed. We enthusiastically recommend him to anyone looking to optimize their Zendesk management or customer service!