Freelancer profile translated to English.
Back to original languageAbout Edouard
🎯 My goal: to help you provide a positive, professional, and 100% satisfaction-oriented customer experience!
👨💻 What I bring to you:
- 📞 Multichannel customer support:Management of emails, chats, social networks, and calls, to ensure a seamless experience across all touchpoints.
- 💪 Solid field experience:Over 15 years in retail, from salesperson to manager, with a perfect understanding of customer expectations and business challenges.
- 🔄 Handling sensitive situations:Dealing with complaints, disputes, and returns (after-sales service) calmly and professionally, while providing solutions.
- 🤝 Commitment and customer relations:Ability to build trusting relationships with customers and foster loyalty through a personalized approach.
Expertise:
- Proven customer service experience in demanding environments, notably at Decathlon.
- Accustomed to fast-paced environments, versatility, and simultaneous management of multiple requests, with rigor and organization.
- Cheerful, dynamic, and determined, with a real need to be helpful and add value to customers and teams.
📩 Feel free to contact me to discuss your needs.
French
Native or bilingual
English
Conversational
Can work on-site
Bordeaux (up to 50km)
Experience
- DECATHLONCustomer Service RepresentativeRETAIL (SMALL BUSINESS)October 2021 - Today (4 years and 8 months)La Teste-de-Buch, France
- Welcome and inform our customers about our products and services.
- Improve the efficiency of organizations serving customer satisfaction.
- Handle complaints and disputes.
- Respond to customers via various channels (phone, email, chat).
- DECATHLON PROB2B Sales AssistantOctober 2020 - September 2021 (11 months)Villeneuve-d'Ascq, France
- Process incoming requests (emails/phone).
- Prepare quotes/orders.
- Commercial negotiation and customer satisfaction management.
- SUPERDRYStore ManagerRETAIL (SMALL BUSINESS)June 2017 - July 2018 (1 year and 1 month)Lille, France
- Store opening/closing.
- Management of a team of 6 employees.
- Analysis of key performance indicators.
- Inventory and collection management.
- Organization of commercial events.
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Education
- BAC Sciences de la TechnologieLycée De La Salle2010BAC Sciences de la Technologie
- Brevet des collègesCollège sainte Claire2007Brevet des collèges