Freelancer profile translated to English.

Description

I am an administration professional with experience in administrative support, customer service, and computer systems management. I have collaborated on inventory management projects, team coordination, and optimization of internal processes, achieving improvements in efficiency and customer experience. I am proficient in tools such as Microsoft Office (Word, Excel, PowerPoint) and online sales platforms, and I stand out for my assertive communication, organization, and problem-solving skills.

My goal is to support companies and entrepreneurs by offering remote administrative and customer service solutions, providing commitment, quality, and measurable results.

Languages

Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

ECH ENRIQUE CHUNG S.A.S.|
Administrator
February 2024 - December 2024 (10 months)
I managed the store's computer systems, including inventory management, point of sale, and online sales platforms, which optimized processes and improved the customer experience. I supervised staff, coordinating tasks and ensuring compliance with sales and customer service goals. I implemented continuous improvement strategies, adapting store operations to market needs and customer demands.
ELEX WIRELESS (Beijing ELEX Technology Co., Ltd)|
Staff
July 2019 - August 2022 (3 years and 1 month)
I provided direct support to customers, resolving technical issues efficiently, ensuring an optimal user experience. I reported system failures, collaborating closely with development teams to identify and fix errors, improving the stability and performance of the platform. I maintained clear and effective communication with customers and the technical team, which facilitated rapid problem resolution and continuous system improvement.