Freelancer profile translated to English.

Description

I help entrepreneurs and SMEs save time by taking charge of their administrative and customer relations management: email management, appointment scheduling, phone follow-ups, messaging, and back-office.

Organized, responsive, and reliable, I work within precise time slots for efficient support.

Availability & working hours:

*Monday & Tuesday:evenings,minimum 3 hours starting from 5:00 PM

*Wednesday & Thursday:**2 hours starting from 9:30 AM**

*Saturday:availablefrom 3:00 PM

*Sunday:availablefrom 10:00 AM**, **all day

These defined time slots allow me to ensure **structured, responsive, and reliable work**, while respecting deadlines and priorities of the entrusted tasks.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

EOS France
Amicable Debt Collection Agent
October 2023 - Today (2 years and 8 months)
France
• - Negotiation with debtors to establish payment plans and avoid disputes.
• - Management of incoming and outgoing calls to handle cases autonomously.
• - Independent work, while respecting the company's internal processes to ensure quality service.
Customer Relations Call Management
Webhelp
Call Center Agent
September 2022 - February 2023 (5 months)
France
• - Management of incoming calls and customer assistance on various products and services.
• - Adaptation to products and services in English, offering personalized responses.
• - Adherence to internal procedures to ensure fast and efficient service.
HELPLINE
Service Desk Agent
April 2022 - July 2022 (3 months)
• - Telephone reception and management of customer requests, strictly adhering to internal guidelines and procedures.
• - Ensures efficient and fast service while maintaining a high level of customer satisfaction.
• - Follow-up of customer files and updating information in management tools.