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Ece AgcaEA

Ece Agca

Community Manager - CRM

€380/day
Saint-Denis, FR
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Ece

Freelance Community Manager, I help you develop your online visibility through social media, SEO/SEA and artificial intelligence tools. Dynamic and results-oriented, I support your projects with creativity and efficiency.
  • English

    Native or bilingual

  • Turkish

    Native or bilingual

  • French

    Native or bilingual

Can work on-site
Saint-Denis (up to 50km)

Experience

  • MyBestPro,
    Community Manager - CRM
    February 2022 - Today (4 years and 5 months)
    Paris, France
    Optimize SEO, manage social media and run advertising campaigns (Google Ads, SEM): +800% with 1.9M views in one year, 8.8K interactions (+611%).
    Track and analyze performance (Google Analytics, Search Console), produce reports and ensure competitive intelligence.
    Develop marketing partnerships and manage B2B relationships.
    Lead customer service and coordinate international experts, train advisors and manage customer/prospect relationships (follow-up, reminders, recovery).
    Social Media SEO Microsoft Excel Atlassian JIRA Wordpress
  • MyBestPro,
    Customer Relations Manager
    February 2022 - October 2025 (3 years and 8 months)
    Paris, France
    Ensure proactive follow-up and management of customer/prospect relationships, follow up with inactive customers and carry out recovery actions.
    Develop and manage B2B relationships with platform professionals.
    Organize commercial activities according to the customer lifecycle, in order to sustain recurring revenue and stimulate additional sales.
    From Sep. 2021 to Jun. 2022
    (9 months)
  • Retas Assistance,
    Customer Service Representative
    July 2021 - June 2022 (11 months)
    Istanbul, Turkey
    Manage and follow up on customer relationships (B2C/B2B). Coordinate with insurance partners in France and internationally. Assist and support customers in emergency situations by offering adapted and personalized solutions.

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Education

  • Master in Business & Digital Marketing
    EFAP (Work-study program)
    2026
    Master en Business & Digital Marketing
  • Master in Strategic Management Master in Strategic Management
    International University of Paris Nanterre
    2024
    Master en Management Stratégique Master en Management Stratégique

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