About Ebrak-Ia
Spanish
Native or bilingual
Experience
- EbrakiaDesign of Digital Lead Capture and Customer Service SystemsTECHJanuary 2025 - Today (1 year and 5 months)Madrid, SpainDesign and implementation of digital systems to help businesses, freelancers, and small companies capture, serve, classify, and follow up with their clients through channels like WhatsApp, Facebook, Instagram, and TikTok.The work involves analyzing the client's sales process, identifying points where opportunities are lost, and building an automated solution to answer frequent inquiries, collect important data, segment contacts, send information in an organized manner, and maintain follow-up with each interested person.These systems can include intelligent agents, conversational funnels, entry forms, follow-up campaigns, reminders, lead classification, conversation management, and sales opportunity organization.The objective of each project is for the business to save time, improve its digital customer service, reduce repetitive tasks, and increase the conversion of interested parties into real clients, without losing human control of the process.Each solution is adapted to the sector, contact volume, service type, and company's work method, always seeking a clear proposal, a practical solution, and measurable results.
- EbrakiaConsultant in Process Automation, Intelligent Agents, and CRMTECHAugust 2020 - Today (5 years and 10 months)Madrid, SpainWe help businesses, freelancers, and small companies implement commercial automation and digital customer service systems to capture, serve, classify, and follow up with their clients through channels like WhatsApp, Facebook, Instagram, and TikTok.Through Ebrakia, I design solutions that combine automated customer service, sales funnels, intelligent forms, contact classification, reminders, commercial follow-ups, conversation management, answers to frequently asked questions, and opportunity organization within a clear and measurable workflow.Our work consists of analyzing how clients currently reach the business, identifying at which points opportunities are lost, and creating a system that allows for better responses, information organization, reduction of repetitive tasks, and improved conversion without relying solely on manual processes.These solutions can be adapted to sectors such as professional services, real estate, clinics, beauty salons, academies, restaurants, retail businesses, consultancies, law firms, marketing agencies, and businesses that receive inquiries via social media or messaging apps.Each project is approached from three key points: a clear proposal, a practical solution, and measurable results. The goal is for the business to save time, provide better service, maintain contact follow-up, and convert more leads into real clients.The system can include intelligent agents, conversational automations, and internal management tools, always adapted to each company's work method.
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