Dzhamaldin Rakhimov

I have several years of experience in the hotel and service industry and am very familiar with daily guest interactions, reservations, payments, invoices, and organizational processes.

In my current role, I process bookings, resolve complex guest issues, verify payment and reservation data, and handle written communication in German, Russian, and English. I work with tools such as Apaleo, Booking.com, Expedia, Outlook, Word, and Excel.

I am particularly skilled at quickly understanding unclear situations, identifying errors in data or processes, and formulating clear solutions. I remain calm, direct, and reliable even when dealing with complaints or sensitive cases.

For remote projects, I support companies primarily in customer support, reservation management, hotel back-office operations, data verification, document processing, and multilingual communication.

I work independently, meticulously, and reliably adhere to agreements and deadlines.